Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

RYAN MARTINI

Bay Area,CA

Summary

Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Professional

Greystar
11.2022 - Current
  • Increased occupancy rates from 87.20% to 98.83% within 6 weeks through targeted leasing strategies and proactive follow-ups.
  • Led and mentored a team of leasing agents, providing training, daily support, and performance feedback to ensure consistent resident service and closing rates.
  • Utilized Yardi CRM and marketing platforms to manage leads, optimize unit availability, and drive a steady pipeline of qualified prospects.
  • Partnered with property management to design and implement renewal campaigns and resident retention initiatives, contributing to higher lease renewal rates and satisfaction.
  • Managed daily leasing operations, ensuring prompt communication, timely application processing, and a professional front-office environment.
  • Coordinated vendor services, maintenance scheduling, and unit readiness inspections to maintain high property standards and reduce vacancy downtime.
  • Oversaw lease applications, credit screenings, compliance documentation, and digital records to ensure audit readiness and legal accuracy.
  • Responded to tenant concerns with a 24-hour resolution goal, leading to increased Google ratings and improved resident satisfaction scores within four months.
  • Conducted regular market analysis to assess pricing strategies, improve competitive positioning, and report trends to the property management team.
  • Managed leasing inboxes and high-volume calls, ensuring timely responses to prospects, residents, and internal team members.
  • Took initiative to enhance operational workflows, improving communication between leasing, maintenance, and property management departments.

Admin Assistant

Ashley Homestore
01.2020 - 10.2022
  • Provided high-level administrative support to the store management team, streamlining office operations and improving overall efficiency.
  • Managed front desk responsibilities, including answering phones, greeting customers, and directing inquiries to appropriate departments.
  • Maintained and organized store records, including sales reports, inventory logs, and employee schedules.
  • Assisted in coordinating meetings, preparing agendas, and maintaining calendars for management.
  • Processed invoices, purchase orders, and vendor communications to support timely and accurate store operations.
  • Handled sensitive information with confidentiality and professionalism.
  • Supported HR-related tasks such as onboarding new hires, maintaining employee records, and assisting with payroll documentation.
  • Ensured compliance with company policies and procedures while maintaining a clean and professional office environment.
  • Assisted with employee onboarding and team training initiatives.

Education

High School -

Christopher High School
Gilroy, CA
01.2018

Skills

    Fair housing policies

    Telephone and email etiquette

    Training and mentoring

    Application processing

    Lease oversight

    Record keeping

    Customer service

    Lease renewals

    Goal-oriented mindset

    Event planning

    Issue escalation

    Property tours and inspections

    Phone and email etiquette

Certification

  • Google Data Analytics Professional Certificate - Data Cleaning, SQL, R, Tableau, Business Insights
  • Dale Carnegie: Winning with Relationship Selling - Leadership, Public Speaking, Interpersonal Communication

LANGUAGES

English

Timeline

Leasing Professional

Greystar
11.2022 - Current

Admin Assistant

Ashley Homestore
01.2020 - 10.2022

High School -

Christopher High School

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RYAN MARTINI