Leteisha Heard
Fort Worth,TX
Summary
I am a dependable individual. As a team lead I am known for my drive to learn and teach with a solid background in patient registration and insurance verification. Skilled in communication to improve a patient's experience. I have the ability to maintain professionalism in a high level stressed environment.
Overview
8
8
years of professional experience
Work History
Patient Service Representative Team Lead
Tidelands Waccamaw Community Hospital
Murrells Inlet, SC
12.2022 - 06.2026
- Guide patients through registration, ensuring a welcoming environment and enhancing overall satisfaction.
- Responsible for obtaining accurate and complete demographic, financial, and medical information.
- Trained new staff on registration systems, customer service techniques, and hospital policies.
- Supervised daily operations of patient service team, ensuring adherence to protocols and procedures.
Assistant Store Manager
Speedway Gas Station
Georgetown, Sc
05.2018 - 12.2023
- Supervised daily operations to ensure compliance with corporate policies
- Trained and mentored new staff, creating an efficient work environment and an environment staff feels safe to be in
- Did inventory management to optimize stock levels and reduce waste
- Developed employee schedules to maintain staffing during the peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, and balance drawers daily
Education
High School Diploma -
Andrews High School
Andrews06-2008
Skills
- Ability to maintain personal composure in a high stressed environment
- Active listener
- Dependable
- Customer service
- Team leadership
- Detailed oriented
Timeline
Patient Service Representative Team Lead
Tidelands Waccamaw Community Hospital
12.2022 - 06.2026
Assistant Store Manager
Speedway Gas Station
05.2018 - 12.2023
High School Diploma -
Andrews High School