Leteisha Heard
Fort Worth,TX
Summary
I am a dependable individual. As a team lead I am known for my drive to learn and teach with a solid background in patient registration and insurance verification. Skilled in communication to improve a patient's experience.
Overview
8
8
years of professional experience
Work History
Patient Service Representative Team Lead
Tidelands Waccamaw Community Hospital
Murrells Inlet, SC
12.2023 - Current
- Guide patients through registration, ensuring a welcoming environment and enhancing overall satisfaction.
- Responsible for obtaining accurate and complete demographic, financial, and medical information.
- Trained new staff on registration systems, customer service techniques, and hospital policies.
- Supervised daily operations of patient service team, ensuring adherence to protocols and procedures.
Assistant Store Manager
Speedway Gas Station
Georgetown, Sc
05.2018 - 12.2023
- Supervised daily operations to ensure compliance with corporate policies and safety standards.
- Trained and mentored new staff, creating an environment staff feels safe to be in and efficient work environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain adequate staffing during peak hours.
Education
High School Diploma -
Andrews High School
AndrewsSkills
- Patient registration
- Insurance verification
- Ability to maintain personal composure in a high stressed environment
- Demonstrated ability to handle different tasks in a timely manner
- Active listener
- Dependable
Timeline
Patient Service Representative Team Lead
Tidelands Waccamaw Community Hospital
12.2023 - Current
Assistant Store Manager
Speedway Gas Station
05.2018 - 12.2023
High School Diploma -
Andrews High School