Leteleataema M Tatafu
West Valley City,UT
Summary
Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 8 years of success supporting client financial goals through astute investment guidance.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
8 plus years of working in a call center assisting with Inbound and Outbound calls.
Overview
17
17
years of professional experience
Work History
Reinstate Advisor
CreditRepair.com
West Valley City, UT
06.2015 - 08.2022
- Accepted and processed customer payments and applied toward account balances.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved operations by working with team members and customers to find workable solutions.
Mail Sorter/Cargo Agent
Air General
Salt Lake City, UT
05.2017 - 11.2018
- Operated mail processing equipment and manually sorted mail.
- Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.
- Used portable electronic scanner to track parcels and record tracking progress.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Entered change of address orders into computers by processing forwarding address stickers.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Recognized by management for providing exceptional customer service.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
Document Sorter
First Source LLC
West Valley City, UT
12.2013 - 04.2015
- Filled out and stored transmittal logs for permanent records.
- Properly prepared and shipped records for storage at offsite facilities.
- Completed documents and work requests according to company standards.
Dietary Aide
Hillcrest Care
Sandy, UT
08.2005 - 12.2014
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Stocked food and other supplies for main kitchen and units.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
- Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
- Delivered snacks to nurse station for distribution to specific residents.
Security Officer
Allied Barton Security
Salt Lake City, UT
02.2010 - 11.2012
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Immediately reported safety hazards for remediation response.
- Recorded required data for incident reports and files quickly and accurately.
- Responded to and thoroughly investigated reported incidents to protect company assets.
Collections Agent
Compucredit
Salt Lake City, UT
06.2007 - 02.2010
- Identified past due accounts and contacted account holders to arrange payment.
- Contacted customers and explained debt management to encourage timely debt payments.
- Updated account status records and collection efforts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Resolved billing discrepancies and customer credit issues.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT06.2007
Skills
- Listening actively
- Behavior modification
- Confidential services
- Policy and procedure improvements
- Research abilities
- Credit advisory
- Background in Machinery operations
- Cultural planning
- Group facilitation
- Developing financial plans
- Continuous development
- Call Center Operations
- Training & Development
- Organizational skills
- Facility Cleaning
- Equipment operation
- Mail/Document Sorting
Timeline
Mail Sorter/Cargo Agent
Air General
05.2017 - 11.2018
Reinstate Advisor
CreditRepair.com
06.2015 - 08.2022
Document Sorter
First Source LLC
12.2013 - 04.2015
Security Officer
Allied Barton Security
02.2010 - 11.2012
Collections Agent
Compucredit
06.2007 - 02.2010
Dietary Aide
Hillcrest Care
08.2005 - 12.2014
High School Diploma -
Cottonwood High School