LeTesha McCray
Chicago,IL
Summary
Accomplished Shift Manager with a proven track record at Taco Bell, adept in cash handling and decision-making. Excelled in customer service, significantly enhancing team performance through effective training and mentoring. Demonstrated expertise in fostering a positive work environment, ensuring high productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Manager
Taco Bell
Chicago, IL
01.2024 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
Kentucky Fried Chicken
Moline, IL
07.2022 - 12.2023
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier Team Lead
Git N Go Market
Moline, MI
09.2021 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Marshall High School
3250 West Adams06.2004
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Taco Bell
01.2024 - 09.2024
Shift Manager
Kentucky Fried Chicken
07.2022 - 12.2023
Cashier Team Lead
Git N Go Market
09.2021 - 07.2023
High School Diploma -
Marshall High School