Letha Boyd
West Valley City
Summary
Dynamic and results-driven professional with experience at Delta Airlines, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in managing delivery logistics at DoorDash/Instacart, ensuring timely order fulfillment and optimal service quality. Committed to achieving goals with professionalism and discipline.
Overview
6
6
years of professional experience
Work History
Delivery Specialist
DoorDash/Instacart
Salt Lake City, UT
02.2020 - Current
- Managed delivery schedules to ensure timely order fulfillment and optimal customer satisfaction.
- Navigated various delivery routes using GPS technology to improve efficiency and reduce delays.
- Assisted in resolving customer inquiries and issues, enhancing overall service quality and response time.
Phone Sales and Service Representative
Delta Airlines
Salt Lake City, UT
03.2022 - 01.2026
- Assisted customers with flight reservations, cancellations, and itinerary changes.
- Provided detailed information on airline policies, procedures, and promotions.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Education
Associate of Arts - Social Work
Independence University
Salt Lake City, UT06.2018
High School Diploma -
Hunter High School
West Valley City, UT06.2013
Skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Effective communication
- Critical thinking aptitude
- Customer service
- Problem-solving
- Goal oriented
Timeline
Phone Sales and Service Representative
Delta Airlines
03.2022 - 01.2026
Delivery Specialist
DoorDash/Instacart
02.2020 - Current
Associate of Arts - Social Work
Independence University
High School Diploma -
Hunter High School