Microsoft, EHR
Letha Steen
Memphis,TN
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Document Processor Specialist
Stat Informatics Solutions
Memphis, TN
03.2022 - 08.2024
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Followed all company policies and procedures to deliver quality work.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
Sanitation Worker
Stat Informatics Solutions
Memphis, TN
01.2021 - 03.2022
- Wearing Personal Protective gear, work in a closed building to clean, sanitize and disinfect any and all areas that are touched or used throughout the week to kill the Covid-19 virus to keep the environment safe
Warehouse Associate - Temporary
Kelly's Temporary Services
Memphis, TN
05.2020 - 01.2022
- Made a variety of different sized boxes for Covid-19 medical kits
- Prepared medical trolley carts per ticket order for the picking department
- Cleaned work area and turned in paperwork
Remote Customer Service Representative
Sitel-Work At Home-US
Nashville, TN
10.2020 - 02.2021
- Answered incoming calls from customers who needed assistance with any credit card discrepancies for account balances, fraud alerts, or links for resetting passwords
Warehouse Associate
Randstad Temporary Service
Memphis, TN
04.2019 - 01.2020
- Made boxes to be used for surgical equipment and built trolley carts per ticket order
- Kept the area clean of scraps
Customer Service Manager
Styles by Josephines
Memphis, TN
06.1990 - 09.2015
- Answered all incoming calls from clients and placed outgoing calls to ensure customer satisfaction
- Scheduled appointments for all stylists and trained them on customer service protocol for the business
Summary
Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.
Education
Associate of Arts - Administrative Professional Medical Technology
Southwest Tennessee Community College
Memphis, TN 01.2025 - 09.2025
No Degree - Medical Assistant
Vatterott Career College
Memphis, TN 09.2016 - 02.2018
High School Diploma -
Whitehaven High School
Memphis, TN 08.1983 - 05.1985
Skills
- Document classification
- Confidentiality
- Document review
- File conversion
Timeline
Associate of Arts - Administrative Professional Medical Technology
Southwest Tennessee Community College
01.2025 - 09.2025
Document Processor Specialist
Stat Informatics Solutions
03.2022 - 08.2024
Sanitation Worker
Stat Informatics Solutions
01.2021 - 03.2022
Remote Customer Service Representative
Sitel-Work At Home-US
10.2020 - 02.2021
Warehouse Associate - Temporary
Kelly's Temporary Services
05.2020 - 01.2022
Warehouse Associate
Randstad Temporary Service
04.2019 - 01.2020
No Degree - Medical Assistant
Vatterott Career College
09.2016 - 02.2018
Customer Service Manager
Styles by Josephines
06.1990 - 09.2015
High School Diploma -
Whitehaven High School
08.1983 - 05.1985
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsWork from home optionPaid sick leaveStock Options / Equity / Profit Sharing4-day work week401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Languages
English
Native language
Interests
Reading, Content Writing, Art, Gardening and Fashion
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