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Summary
Overview
Work History
Education
Skills
Timeline
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Letia Faamai

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Call Center RepresentativeHealth Information Management TechnicianTransaction Processing AssociateData Entry ClerkMedical Records and Health Information Technician

Work Type

Full TimeContract Work

Location Preference

RemoteOn-Site
Location: Las Vegas, NVNorth Las Vegas, NVHenderson, NV
Open to relocation: Yes

Minimum Desired Compensation

$19/hr

Important To Me

Career advancementCompany CultureWork from home option

Summary

Detail-oriented professional with expertise in customer service and compliance auditing. Proven ability to manage patient information and resolve inquiries efficiently. Strong background in enhancing customer satisfaction and ensuring regulatory compliance.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Humana (Remote)
Las Vegas, Nevada
02.2025 - 04.2026
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted members with claims and benefits questions effectively.
  • Utilized CRM software to log interactions and track issues.
  • Resolved member complaints by providing effective solutions and support.
  • Maintained up-to-date knowledge of Humana's policies and procedures.

Health Information Management Technician

R1 RCM, Intermountain Healthcare
Murray, Utah
06.2022 - 01.2025
  • Conducted audits of medical records to ensure quality assurance and adherence to regulatory standards, supporting overall data integrity.
  • Reviewed documentation for completeness and compliance with established standards, enhancing accuracy of health information.
  • Processed patient information electronically using advanced health information systems.
  • Verified demographic details, including name, address, and date of birth, prior to entry into EHR system to maintain accurate patient records.

Transaction Processing Associate

Conduent
Sandy, Utah
11.2019 - 04.2021
  • Processed high volumes of transactions, maintaining precision and efficiency.
  • Reviewed and verified transaction details, ensuring compliance and accuracy.
  • Entered data into company database, prioritizing detail and speed.
  • Performed quality assurance checks to verify accuracy of transactions before posting them to customers' accounts.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
06-2025

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
05-2024

Skills

  • customer support
  • customer service
  • customer inquiry resolution
  • CRM software
  • data entry
  • quality assurance
  • health information management

Timeline

Call Center Representative

Humana (Remote)
02.2025 - 04.2026

Health Information Management Technician

R1 RCM, Intermountain Healthcare
06.2022 - 01.2025

Transaction Processing Associate

Conduent
11.2019 - 04.2021

Bachelor of Science - Health Information Management

Southern New Hampshire University

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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Letia Faamai