Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeTia Miles

North Chesterfield ,VA

Summary

Dynamic General Manager with a proven track record at Wendy's, excelling in operations management and team leadership. Enhanced profitability through strategic cost-saving measures and developed training programs that improved staff performance. Skilled in problem resolution and fostering a collaborative team environment, driving efficiency and service quality.

Overview

10
10
years of professional experience

Work History

General Manager

Wendy"s
Richmond, VA
05.2021 - Current
  • Oversaw daily operations to ensure compliance with company policies and procedures.
  • Developed training programs to enhance staff performance and service quality.
  • Implemented cost-saving measures that improved overall profitability and efficiency.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Shift Manager

KFC
Richmond, VA
09.2021 - 11.2025

Help run shift count inventory

  • Monitored performance metrics to identify areas for improvement and enhance team productivity.

Security Officer

Allied Universal Security Services
Richmond, VA
06.2024 - 2025
  • Monitored surveillance systems to detect and respond to security breaches.
  • Conducted regular patrols to ensure safety and compliance with regulations.
  • Provided assistance in emergency response situations, ensuring quick resolution.
  • Collaborated with team members to identify and mitigate potential security risks.

Shift Manager

Wingstop
Richmond, VA
12.2024 - 12.2024
  • Supervised daily operations to ensure quality and efficiency in food preparation and service.
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Coordinated staff schedules to maintain adequate coverage during peak hours and special events.

Manager

Taco Bell
11.2018 - 08.2024
  • Managed daily operations to ensure compliance with food safety regulations.
  • Trained and mentored team members on customer service excellence and operational procedures.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Streamlined scheduling processes to enhance staff efficiency during peak hours.

Assistant Manager

McDonald's
Richmond, VA
04.2019 - 05.2024
  • Supervised daily operations, ensuring adherence to service standards and operational procedures.
  • Trained staff on customer service best practices and menu knowledge, enhancing team performance.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
  • Implemented new scheduling system, improving shift management and employee productivity.

Team Leader

Walmart
Richmond, VA
03.2022 - 12.2022

Richmond

  • Led team in achieving operational efficiency through effective communication and task delegation.
  • Trained new team members on store procedures and safety protocols, enhancing overall performance.
  • Managed inventory levels, reducing stock discrepancies and ensuring product availability.
  • Implemented process improvements that streamlined workflows and increased productivity across departments.

General Manager

Dunkin' Donuts Franchising
Richmond, VA
02.2019 - 05.2021

Schedules hiring firing truck orders

Sales Associate

Walmart
Kearny, NJ
05.2017 - 09.2018

Kearny

  • Assisted customers with product inquiries and provided accurate information on merchandise.
  • Maintained clean and organized sales floor to enhance customer shopping experience.
  • Operated point-of-sale systems efficiently to process transactions quickly.
  • Collaborated with team members to restock shelves and manage inventory effectively.

Quality Control Inspector

Blue Apron
Linden, NJ
05.2016 - 05.2018
  • Conducted quality inspections on food products to ensure compliance with safety standards.
  • Monitored production processes for adherence to specifications and identified areas for improvement.
  • Collaborated with team members to implement corrective actions based on inspection findings.
  • Utilized inspection tools and equipment to assess product quality and functionality.

Education

High School Diploma - Basic Studies

Frank H Morrell
Irvington, NJ
06.1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

Shift Manager

Wingstop
12.2024 - 12.2024

Security Officer

Allied Universal Security Services
06.2024 - 2025

Team Leader

Walmart
03.2022 - 12.2022

Shift Manager

KFC
09.2021 - 11.2025

General Manager

Wendy"s
05.2021 - Current

Assistant Manager

McDonald's
04.2019 - 05.2024

General Manager

Dunkin' Donuts Franchising
02.2019 - 05.2021

Manager

Taco Bell
11.2018 - 08.2024

Sales Associate

Walmart
05.2017 - 09.2018

Quality Control Inspector

Blue Apron
05.2016 - 05.2018

High School Diploma - Basic Studies

Frank H Morrell