Leticia Amakye
New City,NY
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assitance Manage
A-Life Supermarket
Kumasi, Accra
10.2015 - 02.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
Some College (No Degree) - Business Management
Skills
- Mentoring and Coaching
- Team Building and Leadership
- Strategic Merchandising
- Shift Scheduling
Timeline
Assitance Manage - A-Life Supermarket
10.2015 - 02.2023
All Nations University - Some College (No Degree), Business Management
Similar Profiles
Fidelis Verbe EyongFidelis Verbe Eyong
Warehouse operator at New Life SupermarketWarehouse operator at New Life Supermarket
Nathanael AgnintedemNathanael Agnintedem
Cashier/Sales Associate at New Life SupermarketCashier/Sales Associate at New Life Supermarket
Jaelys CascajoJaelys Cascajo
Customer Service Cashier at Winn Dixie Supermarket/Milam's SupermarketCustomer Service Cashier at Winn Dixie Supermarket/Milam's Supermarket
Rebecca WeissRebecca Weiss
School Social Worker at Nanuet Union Free School DistrictSchool Social Worker at Nanuet Union Free School District
Johnny CharlesJohnny Charles
Immigration Services Officer (ISO) at U.S. Citizenship and Immigration Services (USCIS)Immigration Services Officer (ISO) at U.S. Citizenship and Immigration Services (USCIS)