Leticia Bravo
Summary
Friendly receptionist with 21 years of experience in customer service and retail. Professional, reliable and dedicated to offering exceptional assistance to parents, staff and clients. Skilled at coordinating appointments, data entry and multitasking. Positive and upbeat with strong interpersonal qualities.
Overview
23
23
years of professional experience
Work History
Water of Life Christian School Receptionist
Water Of Life Christian School
2023.09 - Current
- Served as a liaison between school administration and parents promptly and professionally.
- Handled confidential student information with discretion.
- Streamlined administrative tasks for increased office productivity, including filing and document management.
- Maximized time efficiency by prioritizing tasks according to urgency and importance.
- Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
- Enhanced parent-teacher communication by efficiently managing phone calls and emails.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
- Assisted with enrollment via Renwebs school management software.
- Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected cash, check and credit card payments, processed transactions and updated relevant records.
Custom Cookie Artist
Self Employed
2020.11 - Current
- Communicate with customers.
- Design and customize orders according to theme and occasion.
- Recipe creator.
- Operate baking machinery including, but not limited to ovens, stand mixers and air brush machines.
- Maintained a sanitary workspace while baking and decorating cookies.
- Created cookies for local Radio Personalities and book Authors.
- Invitation to compete on the Food Network Holiday Cookie Challenge.
Receptionist and Sales Associate
Aromatique Skin & Body Care
2002.07 - Current
- Properly open and close spa facility.
- Greet all customers and clients enthusiastically.
- Responsible for answering phones, booking and confirming appointments.
- Utilize computers with skill and proficiency with the ability to learn and implement new programs.
- Handle guest questions and concerns promptly, professionally and courteously.
- Check-in daily inventory, pricing new merchandise and stocking shelves.
- Create flyers for spa events.
- Manage customer database.
- Ability to use printers, copiers and fax machines.
- Complete daily cashier closing procedures.
Real Estate Transaction Coordinator
Lupe Ramos
2019.11 - 2020.06
- Assisted Real Estate agent in the opening and closing of selling and purchasing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Daily email correspondence.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, and personnel involved in closing transactions.
Cheer Coach
Our Lady Of The Assumption School
2001.09 - 2008.05
- Coached Cheer teams 4th-8th grade.
- Taught a range of sport-specific skills and routine choreography with optimal safety standards.
- Coordinated with parents and school athletic directors to meet team needs involving equipment and other team necessities.
- Prepared cheerleaders for games and competitions.
- Scheduled weekly practices and attended cheer related games and events.
- Created a fun, positive and encouraging environment.
- Won 1st place in 2005 at the CYO cheerleading competition.
High School Cheer Coach
Claremont High School
2002.06 - 2003.05
- Coached the Freshman cheer team
- Prepared cheer routines for football and basketball season.
- Supervised team at all cheer events.
- Displayed positive work ethic.
Education
No Degree - Nursing
Mt. San Antonio College
Walnut, CA2005
High School Diploma -
Claremont High School
Claremont, CA06.2002
Skills
- Great communication skills
- Excellent at multitasking
- Positive customer engagement
- Empathy towards others
- Computer literacy
- Professional and interpersonal
- Typing speed of at least 45 words per minute
Timeline
Water of Life Christian School Receptionist
Water Of Life Christian School
2023.09 - Current
Custom Cookie Artist
Self Employed
2020.11 - Current
Real Estate Transaction Coordinator
Lupe Ramos
2019.11 - 2020.06
Receptionist and Sales Associate
Aromatique Skin & Body Care
2002.07 - Current
High School Cheer Coach
Claremont High School
2002.06 - 2003.05
Cheer Coach
Our Lady Of The Assumption School
2001.09 - 2008.05
No Degree - Nursing
Mt. San Antonio College
High School Diploma -
Claremont High School
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