Leticia Camacho
Tigard
Summary
Results-driven Regional Director with expertise in business development and client relationship management. Implements strategies that drive revenue growth and enhance customer satisfaction. Skilled in performance reporting and talent acquisition, focused on team leadership and creating positive work environments.
Overview
7
7
years of professional experience
Work History
Regional Director
Stratus Building Solutions
03.2024 - Current
- Participated in promotional opportunities and onboarding of new accounts.
- Produced weekly reports to analyze job performance against team goals.
- Visited sites periodically to view service levels and adherence to global service standards.
- Coordinated with franchise owners to streamline operational processes and improve efficiency.
- Developed training programs for staff to enhance service delivery standards.
- Led regional operations to ensure service quality and client satisfaction.
- Managed vendor relationships to secure reliable supply chains and services.
- Implemented company policies across the region to maintain compliance and consistency.
- Analyzed regional performance data to identify areas for improvement and growth opportunities.
- Identified and implemented process improvements within regional operations.
- Resolved escalated customer complaints in a timely manner while maintaining high satisfaction.
- Coordinated with HR to recruit, hire, and retain top talent within the region.
- Attended weekly meetings to discuss and optimize strategies.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high a success rate.
- Negotiated pricing and services with customers and vendors to optimize costs.
- Outlined roles and responsibilities to build foundational team structure.
Operations Manager/ Franchise Business Consultant
Stratus Building Solutions
07.2021 - 03.2024
- Detected and addressed non-compliant practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with franchisees in order to secure successful partnerships.
- Coordinated workforce operations to adhere to predefined policies.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Oversaw the acquisition, induction, and training of personnel to support business goals.
- Interacted well with customers to build connections and nurture relationships.
- Generated leads through targeted outreach and relationship-building strategies.
- Managed franchise sales pipeline using CRM tools for efficient tracking.
- Established effective communication among unit staff and leadership, minimizing miscommunications and missed deadlines.
- Analyzed competitor performance and adjusted sales strategies accordingly.
- Negotiated contracts with franchisees in order to secure successful partnerships.
- Generated reports on sales activity such as number of prospects contacted, deals closed.
- Participated in weekly meetings with senior management team members discussing sales progress.
- Attended trade shows, conferences, seminars, and other events related to franchising initiatives.
- Ensured compliance with relevant laws and regulations pertaining to franchising operations.
- Provided training and support to existing franchise owners on how to maximize profits.
- Led initiatives to enhance customer service delivery through improved operational processes.
- Ensured efficient scheduling and effective training to maintain optimal inventory control.
Night Manager
City Wide
10.2019 - 07.2021
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Led night team by defining and communicating responsibilities to enhance accountability.
- Developed nightly shift task lists to clarify duties for each employee.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Coordinated vendor and supplier activities ensuring timely delivery of products and services.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Tongue Point High School
Astoria, OR06-2005
Accounting
Chemeketa Community College
Salem, ORSkills
- Talent acquisition
- Employee recruitment
- Workforce planning
- Staff recruitment
- Sales strategy
- Sales planning
- Business development
- Client relationships
- Market analysis
- Performance reporting
- Talent management
- Operations management
- Brand positioning
- Staff management
- Training development
- Customer service
- Employee development
- Training program development
- Conflict resolution
- Problem solving
- Time management
- Succession planning
- Change management
- Market strategy
- Customer satisfaction
- Contract management
- Regulatory compliance
- Strategic alliances
- Vendor negotiation
- Recruitment and hiring
- Revenue growth
- Positive attitude
- Interpersonal communication
- Business administration
- Interpersonal communication
Software
HubSpot, Pipeline, Excel, Google Docs, PandaDoc
Languages
Spanish
Professional
Timeline
Regional Director
Stratus Building Solutions
03.2024 - Current
Operations Manager/ Franchise Business Consultant
Stratus Building Solutions
07.2021 - 03.2024
Night Manager
City Wide
10.2019 - 07.2021
High School Diploma -
Tongue Point High School
Accounting
Chemeketa Community College