Leticia Carrillo
Medical Assistant
Ceres,CA
Summary
Dedicated and empathetic Medical Assistant offering 10 years experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Gardner Health Experience
San Jose, Ca
01.2014 - 01.2015
- Received and greeted patients in the first point of contact
- Providing exceptional assistance to several providers in Ob/Gyn, Adult Medicine and pediatrics
- Assist in minor procedures such as Colposcopy, biopsy, Nexplanon and IUD insertions
- Administer vaccines, EKG, fingerstick and physicals
- Multitask a variety of administrative duties including operating high value phone calls, schedule patients accordingly in a fast past environment
- Confirming appointments
- Pt discharging including instructions for labs, follow up care and visit information
- Maintain and organize inventory control of back-office supplies and materials
- Contribute patients satisfactions by being a Lead Back up with my team to ensure patients satisfaction
- Handling patients enquiries by phone, email and fax in a timely manner
- Profection knowledge in Nextgen, EHR, and CAIR
- Gained impeccable verbal, written and interpersonal skills and applied them while communicating with patients, physicians and pharmacies to ensure optimal patient care
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels.
OFFICE OF DR. HECTOR CERBANTES D.P.M
06.2006 - 01.2008
- Prep for small surgical procedures such as setting tray setup, draping the area, assisting throughout surgery, applying the dressing, and completing the procedure
- Assist with X-ray getting patients in the room and directing them
- Obtained history and vital signs and developed assessments and plans on patients with complaints
- Maintain a list of inventory control, when products will go low and have to be restocked.
- Insurance authorizations
- Autoclaving instruments after procedures
- Assist with scheduling clients daily, fixing appointments, coding medical information, answering to patient’s inquiries.
Education
State Certification - State Certification
Allied Health Test Registry
Santa Clara, CA05.2006
Medical Assistant - Medical Assisting/Administrative
Center of Employment Training
San Jose, CA02.2006
High School Diploma -
Yerba Buena High School
06.1996
Skills
- Organized and self-driven
- Customer Service
- Quick Learner
- Safety oriented
- Leader
- Critical thinking: decision-making and problem-solving skills
- Training and development
- Strong communication skills
- Fluent in [Languages]
- Procedure Assistance
- OB/GYN Procedures
- Patient Relations
- Sterile Technique
- Electrocardiography (EKG)
- CPR
- Team Management and Supervision
- Restocking Lab Supplies
- Documentation and Recordkeeping
- STD Counseling
- Stocking Supplies
- Patient Scheduling
Languages
Languages
English
Professional
Spanish
Professional
Spanish/ English
My bilingual skills help me communicate with costumers and understand their needs.
El ser bilingue me ayuda a obtener mejor comunicacion con el cliente y entender sus necesidades.
Timeline
Medical Assistant
Gardner Health Experience
01.2014 - 01.2015
OFFICE OF DR. HECTOR CERBANTES D.P.M
06.2006 - 01.2008
State Certification - State Certification
Allied Health Test Registry
Medical Assistant - Medical Assisting/Administrative
Center of Employment Training
High School Diploma -
Yerba Buena High School
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