LETICIA CARVAJAL
Chapel Hill,NC
Summary
Highly motivated and fast learner professional seeking for a position where I can contribute with my skills and experience
Experienced with guiding clients toward meaningful life changes. Utilizes motivational techniques and personalized strategies to foster growth.
Demonstrates strong skills in active listening, goal-setting, and conflict resolution, ensuring effective and meaningful progress. Known for collaborative approach, adaptability, and results-driven mindset, consistently supporting team efforts and driving transformative outcomes.
Overview
10
10
years of professional experience
Work History
Certified Life Coach
Included Health
01.2021 - Current
- Promoted work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
- Enhanced client communication skills with targeted exercises, role-play scenarios, and constructive feedback.
- Improved client self-awareness by conducting in-depth assessments and facilitating insightful coaching sessions.
Senior Bilingual Chat Member Care Advocate
Included Health
01.2021 - Current
- Act as the primary case of contact for members and as a key internal resource for escalation cases.
- Follow up with different cases to solve internal issues for members, until each issue is resolved.
- Navigate each member's medical, dental and vision plans to provide accurate information about their benefits and coverage.
- Advocate for member's rights internally and within the healthcare system, working diligently to address concerns or barriers to care.
- Facilitate communication among internal departments, streamlining the coordination of services for members.
- Ensure meticulous case documentation of each member's interaction.
- Trained new hires onboarding and provided support for new members in our team.
Translator / Interpreter
Center for the Victims or Torture & LATN
10.2017 - 10.2023
- Responsible for breaking the communication barriers between English-Spanish speakers.
- Responsible for making sure both parties understand the meaning of the other’s statements clearly without misinterpretations due to literal translations.
- Healthcare and Educational settings.
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Researched cultural etiquette and specific use of slang words.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
Agent, Call Center
Rolcall
07.2017 - 09.2017
- Responsible for answering incoming customers calls, and directing each customer to a different College Admissions Department.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Clerk, Billing Department
Automated HealthCare Solutions AHCS
10.2016 - 07.2017
- Store, manage and track company documents and medical records.
- All documents are confidential, and filed under the HIPAA guidelines for records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Scan, digitally seal and file documents on various storage devices: local, network and cloud; adhering to the company's document lifecycle procedures.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Education
Certification - Wellness Life Coaching
Certified Life Coach Institute
Remote11-2021
Professional Interpreter - undefined
University of Georgia UGA
01.2019
Bachelor Degree - Marketing
University of Santo Domingo (APEC)
01.1996
International Business Masters - undefined
Technology Institute of Santo Domingo (INTEC)
01.2001
Skills
- Customer Service
- Coaching
- Motivational techniques
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Task prioritization
- Mathematics
- Data Analysis
- Security Awareness
- Self motivation
- Data collection
- Client records management
- Client assistance
- Resource advocacy
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
American Sign Language
Elementary
Interests
- Supporting STEM education initiatives and mentorship programs
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Crafting and DIY Projects
Timeline
Certified Life Coach
Included Health
01.2021 - Current
Senior Bilingual Chat Member Care Advocate
Included Health
01.2021 - Current
Translator / Interpreter
Center for the Victims or Torture & LATN
10.2017 - 10.2023
Agent, Call Center
Rolcall
07.2017 - 09.2017
Clerk, Billing Department
Automated HealthCare Solutions AHCS
10.2016 - 07.2017
Professional Interpreter - undefined
University of Georgia UGA
Bachelor Degree - Marketing
University of Santo Domingo (APEC)
International Business Masters - undefined
Technology Institute of Santo Domingo (INTEC)
Certification - Wellness Life Coaching
Certified Life Coach Institute
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