Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Chavez-Alvarez

El Paso

Summary

Dedicated Laundry Aide with proven expertise at Superwash Card Laundromat, excelling in laundry equipment operation and customer service. Enhanced workflow efficiency and customer satisfaction through effective communication and meticulous garment inspection. Committed to maintaining safety standards while delivering timely, high-quality laundry services, ensuring a positive experience for all clients.

Overview

12
12
years of professional experience

Work History

Laundry Aide

Superwash Card Laundromat
05.2018 - 03.2025
  • Collaborated with team members to streamline processes and improve workflow efficiency.
  • Adhered to strict safety guidelines while handling chemicals used in the laundering process.
  • Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Utilized knowledge of fabric care requirements to select appropriate cleaning methods for delicate materials without causing damage.
  • Enhanced customer satisfaction by providing timely and accurate laundry services.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Assisted with unloading and loading customer laundry items.
  • Operated washers and dryers to ensure timely completion of laundry services.
  • Assisted customers with machine operations and provided guidance on best practices.
  • Handled customer inquiries and resolved issues promptly to enhance service satisfaction.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.

Laundry Aide

Superwash Card Laundromat
05.2013 - 08.2015
  • Operated washers and dryers to ensure timely completion of laundry services.
  • Sorted, categorized, and processed customer laundry according to fabric care guidelines.
  • Maintained cleanliness and organization of laundromat facilities for optimal customer experience.
  • Assisted customers with machine operations and provided guidance on best practices.
  • Handled customer inquiries and resolved issues promptly to enhance service satisfaction.
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
  • Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
  • Collected soiled linens and clothing and pretreated stains.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.

Education

GED -

UTEP
El Paso, TX

Skills

  • Laundry folding and storage
  • Color separation
  • Laundry equipment operation
  • Sorting and transport
  • Laundry folding
  • Garment inspection
  • Safety procedures
  • Item sorting
  • Linen folding
  • Laundry sorting

Languages

English
Native or Bilingual

Timeline

Laundry Aide

Superwash Card Laundromat
05.2018 - 03.2025

Laundry Aide

Superwash Card Laundromat
05.2013 - 08.2015

GED -

UTEP
Leticia Chavez-Alvarez