Leticia Colin Toledo
Los Moles
Richmond,California
11
years of professional experience
Dedicated professional with strong customer service skills. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Committed to enhancing guest experiences through effective complaint resolution and teamwork.
Work History
Waitress
2 Years 5 Months- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while maintaining attention to guest needs.
- Assisted in training new staff on restaurant procedures and menu items.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Resolved customer complaints efficiently to enhance overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Agent
7 Years 8 Months- Assisted customers in selecting appropriate products and solutions, enhancing overall satisfaction.
- Developed product knowledge to effectively communicate features and benefits during sales interactions.
- Collaborated with team members to achieve sales targets, fostering a cooperative work environment.
- Conducted follow-up communications to ensure customer satisfaction and address any concerns promptly.
- Identified opportunities for upselling and cross-selling to increase overall revenue per transaction.
Education
Bachelor's Degree in Administration
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Attention to detail
Cash handling
Decision-making
Safe food handling
Handling complaints
Service prioritization
Memory retention
Complex Problem-solving
Accurate money handling
Complaint resolution
Time management
Timeline
Waitress
Los Moles
03.2024 - 08.2026Read More
Sales Agent
Canon Mexicana
02.2016 - 10.2023Read More
Universidad Autónoma Metropolitana
Bachelor's Degree in Administration
Read More