LETICIA CORONADO-RIOS
Katy
Summary
Dedicated professional with proven expertise in customer service, time management, and data analysis. Skilled at troubleshooting challenges and implementing effective solutions. Experienced in grant administration, contract compliance, and safeguarding sensitive information. Exceptional verbal and written communicator, with a track record of building strong relationships, supporting teams, and consistently exceeding organizational goals.
Overview
29
29
years of professional experience
Work History
Program Analyst
Harris County
Houston
06.2023 - Current
- Analyze proposed procedures and organizational changes to determine viability and potential benefits
- Assist in the development and review of grant opportunities and releases for CDBG-DR, MIT, and other federal grants
- Prepare operational manuals and training resources for new programs and program modifications
- Integrate personnel feedback and personal observations into advisory documentation on programmatic changes
- Ensure compliance with policies and procedures, including contract compliance and handling of confidential employee information
- Completed GLO Winter Storm URI Public Action Plan tasks, including denial and award letters to vendors
- Managed environmental POs, invoices, publications of RROP and floodplain notices, and uploaded CENST to TIGR
- Scored bids on applications and participated in MIT study planning, including POs with vendors (Ernest Young)
- Address worker concerns surrounding programs and policies
- Assist with onboarding and ensure new hires are fully compliant with procedures
- Collaborate with hiring managers to develop job descriptions, interview candidates, and evaluate skills, knowledge, and experience for placement
Planning & Environmental Assistant
Harris County Housing & Community Development
Houston
06.2020 - 10.2023
- Assisted in preparing reports and reviewing vendor invoicing
- Maintained department's electronic record system for disaster recovery
- Supported disaster recovery programs and environmental review processes
- Assisted in preparation of purchase orders and review of vendor invoices
- Supported the request for applications for funding process
- Compiled statistical and demographic data to create reports and maps using ESRI GIS
- Conducted research, analyzed survey data, and completed special studies as assigned
- Assisted in preparing reports on environmental compliance and regulations.
Administrative Assistant / Project Assistant
Harris County Housing & Community Development
Houston
06.2019 - 06.2020
- Provided calendaring support to Assistant Director
- Drafted monthly board meeting minutes for Harris County Housing Finance Corporation and Community Land Trust Corporation
- Assisted Harris County Attorney in drafting loan agreements, Deed of Trust, Regulatory Agreements, Declarations of Covenants, Intercreditor Agreements
- Assisted Construction Manager on site to ensure completed project work met contractual obligations
- Developed and maintained relationships with developers, architects, and superintendents
- Processed pay applications for reimbursement from General Land Office - Maintained databases, projects, and program files
Receptionist / Call Routing Operator
Harris County Community
Houston
01.2017 - 02.2019
- Opened and closed inbound call system during business hours
- Recorded messages including time, date, and nature of call
- Routed calls to appropriate personnel
- Distributed incoming mail and packages
- Maintained reception lobby and departmental leave calendar
- Completed special assignments and other duties as assigned
Remote Estimator
Autonation Collision
Houston
08.2016 - 08.2017
- Prepared damage reports accurately and efficiently
- Obtained signatures, work authorizations, and powers of attorney
- Negotiated agreed pricing prior to processing jobs
- Reviewed final and supplemental bills before vehicle delivery
- Ensured customer satisfaction during repair process
Field Service Representative
Redbox Automated Retail LLC
Houston
05.2008 - 04.2016
- Installed, configured, serviced, troubleshot, and repaired electronic and mechanical equipment
- Monitored network infrastructure reliability
- Developed positive working relationships with clients and corporate staff
- Made independent operational decisions for assigned territory
Legal Assistant
Ozlat & Associates
05.2013 - 03.2014
- Assisted clients with filing and managing personal injury claims, ensuring all documentation was accurate and submitted on time.
- Provided guidance to clients on traffic ticket citations, court procedures, and potential legal outcomes.
- Prepared and organized case files, including accident reports, medical records, and witness statements.
- Communicated with insurance companies, attorneys, and law enforcement to facilitate case resolution.
- Drafted legal correspondence, settlement letters, and court documents related to personal injury and traffic cases.
- Scheduled court appearances, depositions, and meetings with clients and legal counsel.
- Conducted preliminary case research and fact-checking to support attorneys in trial preparation.
- Assisted clients with understanding fines, payment plans, and compliance requirements for traffic violations.
- Managed sensitive and confidential client information with discretion and professionalism.
- Coordinated follow-ups with clients to track claim progress and provide updates on legal proceedings.
Customer Service Representative II, Lead Clerk
City of Houston Municipal Courts
Houston
11.1999 - 05.2008
- Supported prosecutors and attorneys with case preparation, legal documentation, and courtroom operations.
- Prepared, filed, scanned, and organized legal documents, contracts, pleadings, and court notices.
- Conducted legal research, fact-checking, and document review to support personal injury, traffic ticket, and other cases.
- Maintained and reconciled daily cash tills, verified parking meter deposits, and prepared financial reports for management review.
- Conducted quality-control checks on case and financial data, identifying and resolving discrepancies.
- Trained and assisted new clerks and staff in procedural, legal, and financial tasks.
- Handled confidential and sensitive information with discretion and professionalism.
Customer Service Representative
City of Houston Municipal Courts
Houston
06.1997 - 11.1999
- Assisted citizens with court and ticket information, guiding them through procedures, deadlines, and payment options.
- Reset and managed case schedules, ensuring timely court proceedings and compliance.
- Managed high-volume phone lines, responding to inquiries from citizens, attorneys, and law enforcement.
- Assisted clients with personal injury claims and traffic ticket cases, including filings, court appearances, and settlement correspondence.
- Provided translation services for non-English-speaking individuals and communication access for deaf and hard-of-hearing citizens.
- Assisted with jail bonding processes and coordinated with legal counsel.
- Entered, updated, and maintained case, citation, and financial data in court databases, ensuring accuracy and compliance.
Education
High School Diploma -
Milby High School
01.1994
Some College (No Degree) - Paralegal Studies
Houston Community College
Houston, TXSkills
- Office & Legal Support: Calendaring, Scheduling, Law Office Support, Study Planning
- Client & Personnel Relations: Client Relations, Client Relationship Management, Personnel Interviewing, Networking
- Problem Solving & Analysis: Problem-Solving, Troubleshooting, Analytical and Critical Thinking, Attention to Detail, Strategic Planning
- Leadership & Collaboration: Supervision, Leadership, Collaboration, Dependable, Responsible
References
Available upon request
Languages
Spanish
Professional
Timeline
Program Analyst
Harris County
06.2023 - Current
Planning & Environmental Assistant
Harris County Housing & Community Development
06.2020 - 10.2023
Administrative Assistant / Project Assistant
Harris County Housing & Community Development
06.2019 - 06.2020
Receptionist / Call Routing Operator
Harris County Community
01.2017 - 02.2019
Remote Estimator
Autonation Collision
08.2016 - 08.2017
Legal Assistant
Ozlat & Associates
05.2013 - 03.2014
Field Service Representative
Redbox Automated Retail LLC
05.2008 - 04.2016
Customer Service Representative II, Lead Clerk
City of Houston Municipal Courts
11.1999 - 05.2008
Customer Service Representative
City of Houston Municipal Courts
06.1997 - 11.1999
High School Diploma -
Milby High School
Some College (No Degree) - Paralegal Studies
Houston Community College