Leticia Cruz, MLSW
Hartford,CT
Summary
Experienced with developing tailored treatment plans and therapeutic strategies. Utilizes evidence-based practices to support client well-being and growth. Track record of applying active listening and empathy to foster trust and effective communication.
Overview
31
31
years of professional experience
Work History
Therapist
New Path Counseling LLC
05.2024 - Current
- Conducted individual and group therapy sessions to support clients in achieving mental health goals.
- Developed tailored treatment plans based on comprehensive assessments of client needs and progress.
- Collaborated with multidisciplinary teams to enhance client care and address complex cases effectively.
- Implemented evidence-based therapeutic techniques to promote positive behavioral changes in clients.
Eligibility Service Specialist
TFA Department of Social Services/State of CT
02.2019 - Current
- Interview individuals to obtain necessary information; determine and grant services and public assistance.
- Verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements.
- Enter and modify all relevant case eligibility information in the system database.
- Provides a periodic cycle of eligibility redetermination services to ensure correct client benefits.
- Assist clients with the application.
- Prepare detailed summaries and act as an agency representative fair hearing process.
- Bilingual
Spanish Crisis Hotline Counselor
Interval House
09.2014 - 01.2020
- Conduct the 24-hour hotline and provide client intake and advocacy
- Facilitate emergency shelter and coordinate with outside systems if applicable
- Provide domestic violence crisis counseling and intervention
- Develop safety plans for adults and children and provide referral and information services
Case Worker
Adult Outpatient Clinic/IOL
09.2017 - 01.2019
- Provide an assessment of the client’s appropriateness for the Peripartum Mood Disorder Program by reviewing the written referral
- Screen calls and ensure coordination of referral for the Peripartum Mood Disorder Program
- Collaborates with other programs' staff by attending department meetings to promote optimum client care
- Facilitate group support for clients
- Arrange appointments with the provider
- Bilingual
Residential Counselor
IOL
07.2016 - 09.2017
- Provide an assessment of the client’s appropriateness for a residential living facility in cooperation with the program manager by reviewing written referral materials and or personal interviews with potential clients and families
- Observes residents in their self-administration of medication
- Collaborates with other program staff by attending departmental meetings to promote optimum client care
- Provide and assist in food preparation and cleanliness of the program
Case Worker
Access Mental Health CT/IOL
06.2014 - 07.2016
- Coordinate and maintain schedules
- Manage registration and billing
- Arrange appointments with providers
- Oversee the collection of encounter data and documentation of consults
- Screen calls and ensure coordination of referrals
- Assume the office manager’s role by ordering supplies and managing work orders
Financial Counselor
Hartford Hospital IOL
09.2011 - 06.2014
- Register and admit patients
- Collect demographic and financial information, co-pays, and deductibles
- Obtain copies of the insurance card, ID, and required signatures
- Assistance with completing financial assistance forms
- Prioritize patient registration flow
- Responsible for insurance verification for all levels of care, EDM scanning, and Answering phones.
Medical Administrative Associate
Women’s Health Services/ Hartford Hospital
03.1998 - 09.2011
- Provided administrative support
- Scheduled appointments and conducted intake and discharge of patients
- Modified schedules and entered patient data
- Filed and prepared charts
- Used copier, fax machine, scanner, and answered phones
Patient Administrative Associate
Adult Primary Care/ Hartford Hospital
03.1995 - 03.1998
- Conducted patient intake and discharge
- Responsible for data entry and ordering labs and X-rays
- Data entry of procedures and charges
Education
Bachelor’s Degree - Human Services
Springfield College
01.2014
Master’s Degree - Social Work
Springfield College
01.2024
Skills
- CERTIFICATIONS
- Certified Spanish Crisis Hotline Counselor
- Certified Mental Health First Aid
- ADMINISTRATIVE SUPPORT
- Billing, Charts, Data Entry
- Faxing/Scanning, Phone management
- Scheduling and consulting, Patient Advocacy
- SYSTEMS
- SMS, IDX, EDM, Psych Consult
- BMC, Avaya, ETO
- Outlook
- IMPACT, Work number, SDX/SOLQ/DOL
- One-on-one sessions
- Multicultural competence
- CBT techniques
- Treatment Planning
- Building rapport
- Crisis intervention
Internship
- First Year Internship, New Horizon Living Center, Inc. in Bristol, CT
- Second Year Internship, New Path Counseling LLC, in Enfield, CT
Languages
Spanish
Full Professional
Timeline
Therapist
New Path Counseling LLC
05.2024 - Current
Eligibility Service Specialist
TFA Department of Social Services/State of CT
02.2019 - Current
Case Worker
Adult Outpatient Clinic/IOL
09.2017 - 01.2019
Residential Counselor
IOL
07.2016 - 09.2017
Spanish Crisis Hotline Counselor
Interval House
09.2014 - 01.2020
Case Worker
Access Mental Health CT/IOL
06.2014 - 07.2016
Financial Counselor
Hartford Hospital IOL
09.2011 - 06.2014
Medical Administrative Associate
Women’s Health Services/ Hartford Hospital
03.1998 - 09.2011
Patient Administrative Associate
Adult Primary Care/ Hartford Hospital
03.1995 - 03.1998
Master’s Degree - Social Work
Springfield College
Bachelor’s Degree - Human Services
Springfield College