Leticia Deter
Sanford,FL
Summary
Managing skills with expert team leadership, planning and organizational skills built thru the years. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful 10+ years career Taxi Cab Dispatcher sector.
I'm looking for the right company that willing to train for the necessities and for the new team member to apply the desire experience and dispatching skills.
100% teamwork mentality.
Will work night shift only, weekends and holidays if company require.
Overview
30
30
years of professional experience
Work History
Manager and Main Dispatcher
Go Go Taxi Of Sanford
05.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organize and conducting periodically meetings.
- Answered phone calls and responded to customer emails or text
- Booking, Confirming and Canceling Appointments.
- Delegated appointments to drivers after boss review and approve it.
- Monitored driver locations to coordinate timely arrivals with GPS system.
- Provided drivers support with clients location if they can't find clients, in dead zone efficiently.
- Provided customers with information with correct fare and services.
- Utilized customer feedback to improve customer service.
- Do what it takes, to accomplish and have very productive days.
- Multitask with multiple phone calls.
Taxi Transportation Dispatcher
24 Hours Of Lake Mary
05.2009 - 06.2011
- Handled incoming calls and emails from customers
- Checked that each scheduled route was appropriately covered by drivers.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked status of driver in transit to confirm time of arrival, or if any problem with driver.
- Reviewed paperwork , calls and appointments prior to dispatching to support accuracy.
- Worked closely with customers to effectively resolve issues and complaints.
- Provided training and guidance to new drivers or new dispatchers. Don't mind to share my knowledge with others to get job done.
- Utilized customer feedback to improve customer service.
- Provided customers with information overall with company operation hours and services.
- Coordinated dispatching several drivers to accomplish daily appointments and and costumers pick-up.
Taxi Cab Driver
24 Hours Taxi Of Lake Mary
09.2007 - 06.2016
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Provided mobility to assistance to disabled passengers.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Checked in with dispatch to determine schedule and planned pickups.
- Upheld high standards of cleanliness, sanitation, and service.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Transported high-value clients with professionalism and discretion.
- Operated party vehicles, buses and town cars.
- Offered above-and-beyond service to every rider to encourage repeat business.
Dental Assistant
Greenberg Dental And Orthodontics
09.1993 - 05.2007
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for daily procedures
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Monitored patient comfort and safety during dental procedures.
- Assist in several oral surgery procedure and multiple extraction.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped front desk answering phone calls if needed and called patient after post operatory procedure
Education
No Degree - Expanded Function Dental Assistant
Sothern College
Orlando, FL08.1993
High School Diploma -
Pedro Pablo Sanchez High School
La Chorrera, Panama Republic Of Panama12.1986
Skills
- Policy Implementation
- Team Leadership
- Time and Staff Management
- Team Collaboration
- Excellent Telephone Skills
- Documentation and Paperwork
- Escalation of Issues Management
- Dispatch Skills
- Schedule Coordination
- Great Customer Service
- Decision-Making
- Bilingual : English and Spanish
- Open to any father training for this position
Timeline
Manager and Main Dispatcher
Go Go Taxi Of Sanford
05.2013 - Current
Taxi Transportation Dispatcher
24 Hours Of Lake Mary
05.2009 - 06.2011
Taxi Cab Driver
24 Hours Taxi Of Lake Mary
09.2007 - 06.2016
Dental Assistant
Greenberg Dental And Orthodontics
09.1993 - 05.2007
No Degree - Expanded Function Dental Assistant
Sothern College
High School Diploma -
Pedro Pablo Sanchez High School