Leticia Echlin

Blue Springs,MO

Summary

Driven Insurance Coordinator with a proven track record at Dr. Richard Mark, adept at multitasking and customer service. Excelled in verifying insurance, resolving claims issues, and enhancing patient relations. Skilled in dental insurance and known for reliability, successfully managed high-volume calls, ensuring patient satisfaction and compliance.

Overview

years of professional experience

Work History

Dental Insurance Coordinator/Office Assistant

Dr Mark Monheiser

06.1986

Insurance Coordinator

Dr Richard Mark

03.2021 - 10.2024

Verified insurance and communicated coverage to staff and patients.
Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Obtained data such as patient, insurance ID, insurance provider to properly file insurance claims.

Education

Blue Springs High School

Blue Springs, MO

Skills

Customer service and assistance with patients getting them scheduled then making sure all medical histories and compliance forms are in order
Dental insurance experience verifying coverage through phone calls or websites, working with treatment plan and discussing payment and financing options
Denied claims identification research to see the problem and resolve the issue

I enjoy getting to know the patients and helping them in anyway possible
I am generally very good with multitasking from answering phones, dealing with staff issues and anything else that may need to be done
Reliability

Timeline