Leticia Fernandez
Fresno,CA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Vitamin Shoppe
Clovis, CA
09.2022 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Store Manager
Charolette Russe
Fresno, CA
08.2017 - 03.2022
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
Education
Clovis High School
Clovis, CAPsychobiology
Fresno City College
Fresno, CASkills
- Cost Reduction
- Operations Management
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Sales monitoring
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Supervision
- Employee engagement
- Team motivation
- Recruiting and interviewing
- Customer rapport
- Retail Operations Management
- Retail Operations
- Recruitment and hiring
- Employee performance evaluation
Timeline
Assistant Manager
Vitamin Shoppe
09.2022 - Current
Store Manager
Charolette Russe
08.2017 - 03.2022
Clovis High School
Psychobiology
Fresno City College