Leticia Galvez
Las Vegas
Summary
Dynamic leader with proven expertise in team management and customer service management, honed at Abercombie and Fitch/Hollister Company. Excelled in optimizing store operations and elevating customer experiences, demonstrating strong leadership and effective employee scheduling. Skilled in cash handling and fostering team member development, significantly contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Keyholder Manager
Abercombie and Fitch/Hollister Company
03.2024 - Current
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Receptionist
Harmony Healthcare
08.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Lead Brand Representative
Abercombie and Fitch/Hollister
12.2021 - 08.2023
- Provided excellent customer service and assistance in a fast paced retail environment.
- Assisted customers and managers in finding products and making purchasing decisions.
- Completed daily tasks such as restocking, price labeling, and product displays to support store operations.
Education
High School Diploma -
East Career Technical Academy
Las Vegas, NV05-2023
Skills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Customer service
- Strong leadership
Certification
- Early Childhood Education
Timeline
Keyholder Manager
Abercombie and Fitch/Hollister Company
03.2024 - Current
Receptionist
Harmony Healthcare
08.2023 - 03.2024
Lead Brand Representative
Abercombie and Fitch/Hollister
12.2021 - 08.2023
- Early Childhood Education
High School Diploma -
East Career Technical Academy
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