Leticia Garcia
Marina,CA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveWork from home optionSummary
Dynamic operations leader with extensive experience at Monterey County Bank, excelling in staff management and operational efficiency. Proven track record in conflict resolution and enhancing departmental communication, driving productivity improvements. Adept at processing complex financial transactions, ensuring compliance, and fostering a motivated team environment.
Skills
Decision-making
Data entry
Dependable and responsible
Team building
Friendly, positive attitude
Organizational skills
Problem-solving
Multitasking
Good Telephone Etiquette
Verbal communication
Collaboration
Customer relations
Accomplishments
- received an award for employee of the year on 2005 and 2009,
- Achieved promotion to Operation Officer through effectively providing and demonstrating good team support.
Languages
Spanish
Professional
References
References available upon request.
Education
No Degree - Coursework in Business Administration
Coursework in Business
Work History
Branch Operations Officer
Monterey County Bank
Monterey , CA
10.2000 - 06.2025
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Monitored performance and completed appraisals for direct reports.
- Reviewed new accounts for required documentation.
- Developed and implemented strategies to deliver quality customer service.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Conducted branch management and oversight of market area.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Maintained friendly and professional customer interactions.
- Complied with established internal controls and policies.
Overview
20
20
Years of back office data entry