Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Gonzalez

Leticia Gonzalez

Hallsville,TX

Summary

Driven by a commitment to excellence, I leveraged my problem-solving abilities and quality assurance expertise at Encerados by Letty to enhance customer satisfaction and streamline service processes. My tenure at Lettys Cakes Hesperia honed my multitasking skills, ensuring high-quality output and compliance with health standards, demonstrating reliability and a knack for relationship building.

Overview

21
21
years of professional experience

Work History

Keratin Specialist

Encerados by Letty
07.2022 - Current
  • Restructured customer service process, ensuring quicker response times.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Baker

Lettys Cakes Hesperia
01.2004 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

High School Diploma - General

Mojave High School
Hesperia, CA
02.2018

Skills

Customer Relations

Languages

Spanish
Full Professional

Timeline

Keratin Specialist

Encerados by Letty
07.2022 - Current

Baker

Lettys Cakes Hesperia
01.2004 - Current

High School Diploma - General

Mojave High School

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Leticia Gonzalez