Desired Job Title
Delivery DriverDelivery DriverBranch ManageOffice ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Lubbock, TX, US
Open to relocation: No
Open To Work
Leticia Granado
Lubbock,TX
Work Preference
Summary
Results-driven professional with a strong background in delivery operations and team leadership. Known for exceptional relationship management and a commitment to improving customer experiences through efficient service and strategic route planning.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
Lubbock, TX
10.2025 - Current
- Utilized GPS technology to optimize delivery routes, reducing time on the road.
- Assisted in training new drivers on company protocols and best practices for efficient deliveries.
- Resolved customer inquiries regarding delivery status, enhancing overall customer satisfaction ratings.
- Delivered packages efficiently while adhering to scheduled routes and delivery windows.
Delivery Driver
Amazon Flex
Lubbock
10.2025 - Current
- Delivered packages efficiently while adhering to scheduled routes and delivery windows.
- Operated handheld scanners to track inventory and confirm package deliveries.
- Communicated effectively with dispatch for real-time updates on route changes or delays.
- Resolved customer inquiries regarding delivery status, enhancing overall customer satisfaction ratings.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices..
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Branch Manage
Kimber Personnel
Lubbock
07.2020 - 10.2025
- Directed branch operations to enhance team performance and customer satisfaction.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed over 50 employees
Office Manager
Wes-Tex Temp Services
Lubbock, TX
01.2015 - 05.2020
- Streamlined office operations by implementing efficient scheduling and task management systems.
- Coordinated communication between departments to enhance workflow and information sharing.
- Mentored junior staff on administrative processes, improving team productivity and morale.
- Developed training materials for onboarding new employees, ensuring consistency in procedures.
- Initiated regular team meetings to align goals and address operational challenges proactively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed over 50 employees
Education
General Studies
South Plains College
Levelland, TX01-2017
High School Diploma -
Frenship High School
Wolfforth, TX05-1992
Skills
- Attention to detail
- Problem-solving
- Time management skills
- Loading and unloading
- GPS and route planning
- Order picking and processing
- Customer relationships
- Excellent time management skills
- Relationship management
- Client relationship management
- Strong team-builder
- Verbal/written communication
- Decision-making
- Proficient in MS office
- Work prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Delivery Driver
DoorDash
10.2025 - Current
Delivery Driver
Amazon Flex
10.2025 - Current
Branch Manage
Kimber Personnel
07.2020 - 10.2025
Office Manager
Wes-Tex Temp Services
01.2015 - 05.2020
General Studies
South Plains College
High School Diploma -
Frenship High School