Leticia Gutierrez
Las Vegas,NV
Summary
Dynamic DMV Title Clerk with a proven track record at United Nissan, excelling in title processing and customer service. Enhanced operational efficiency through meticulous document verification and problem-solving skills. Recognized for training junior clerks and developing procedural guidelines that improved turnaround times, ensuring compliance and accuracy in all title transactions.
Overview
33
33
years of professional experience
Work History
DMV Title Clerk
United Nissan
05.2010 - 11.2024
- Processed vehicle title applications and ensured compliance with state regulations.
- Maintained accurate records in DMV database to support title transfers and registrations.
- Assisted customers with inquiries regarding title documentation and processes.
- Collaborated with dealership staff to streamline title processing workflows and improve efficiency.
- Maintained all incoming titles for payoffs from trade in vehicles, and wholesale purchased vehicles.
- Processed duplicate title request from 50 states when needed.
- Trained junior clerks on best practices for document handling and customer service protocols.
- Developed procedural guidelines that improved overall turnaround times for title processing activities.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
DMV Title Clerk
Superior Nissan
03.2004 - 04.2009
- Resolved discrepancies in title applications through diligent research and effective communication with stakeholders.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Communicated with customers to resolve common title issues.
DMV Title Clerk
Kinecta Credit Union
01.1992 - 12.2003
- Implemented quality control measures to enhance accuracy of title documentation submissions.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Created a unified system and department within the financial institution to complete and file all title transfers to perfect titles for private party sales, and dealership purchases.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
- Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
Education
No Degree - Marketing
California State University, Long Beach
Long Beach, CA06-1991
High School Diploma -
Carson High School
Carson, CA06-1989
Skills
- Title processing
- Document verification
- Deadline management
- Accuracy and precision
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
DMV Title Clerk
United Nissan
05.2010 - 11.2024
DMV Title Clerk
Superior Nissan
03.2004 - 04.2009
DMV Title Clerk
Kinecta Credit Union
01.1992 - 12.2003
No Degree - Marketing
California State University, Long Beach
High School Diploma -
Carson High School