Sydney lewis
Ocala
Summary
Detail-oriented professional with experience as a DMV Title Clerk at Marion County DMV, excelling in title processing and document verification. Proven ability to enhance customer satisfaction through efficient service and reliable multitasking. Skilled in training staff and improving operational standards, ensuring compliance with state regulations while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
DMV Title Clerk
Marion County DMV
10.2019 - Current
- Processed vehicle title applications with high accuracy and attention to detail.
- Assisted customers in understanding title transfer requirements and procedures.
- Verified documentation for compliance with state regulations and policies.
- Trained new staff on title processing systems and customer service protocols.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
Server Trainer
Ruby Tuesday Restaurant
01.2016 - 10.2019
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Conducted regular assessments of server performance, providing feedback for improvement.
- Implemented best practices for table management and customer engagement techniques.
- Collaborated with management to identify training needs based on staff performance metrics.
- Mentored junior staff, promoting skill development and retention within the team.
Education
High School Diploma -
Loganville High School
Loganville, GASkills
- Title processing
- Document verification
- Deadline management
- Accuracy and precision
- Vehicle registration
- Tax calculation
- Multitasking
- Reliability
- Money handling
- Customer service
- Problem-solving abilities
- Office management
- Computer literacy
Accomplishments
- Supervised team of 12 staff members.
Languages
English
Native or Bilingual
Timeline
DMV Title Clerk
Marion County DMV
10.2019 - Current
Server Trainer
Ruby Tuesday Restaurant
01.2016 - 10.2019
High School Diploma -
Loganville High School