Leticia I Hernandez

• Data entry utilizing Clarity HMIS – VI-SPDAT.
• Client chart compliance.
• Ensured that all necessary paperwork is completed accurately before discharge from program.
• Client tracker (active and closed clients)
• Knowledgeable in FSP and BHBH programs.
• Maintained accurate records of client information and service delivery.
• HMIS reports.
• Assist with program audits.
• Assisted clients in completing application forms and gathering necessary documentation.
• Provided referrals to community resources based on client needs and eligibility.
• Engaged with diverse populations, ensuring inclusive and respectful client interactions.
• Maintained positive attitude and effectively de-escalated clients during crisis situations.
• Case Management

- Case managed case load of 6 clients for FSP.

- Assisted SSVF with enrollment assessments.

- Completed initial intake assessments for DV, SSVF and BHBH.

- Conducted client intakes to assess needs and determine appropriate services.

- Completed 30/60/90 wellness visits.

- Maintain Weekly communication with DBH workers to discuss client program participation.

- Maintain weekly client communication to ensure program compliance.

- Completed weekly case notes and submitted services to maintain program compliance.

- Assisted client with community resources.

- Submitted referrals for clients needing mental health and employment services.

• Housing navigation

- Knowledgeable with Housing inspections – TFAs, Pictures, Lead, HUD/ NSPIRE inspection

- Knowledgeable with Bridging housing – completed room inspections as needed.

- Assist client with housing searches.

• Recruit for open warehouse positions.
• Provide assistance with applications.
• Complete and submit I9's with pertaining documentation.
• Assist management with new hire orientation.
• Maintain communication with accounts for all staffing needs.
• Onboarding and staff employment reassignment.

• Recruiting
• E Verify
• New hire orientation
• Offer Letters
• Payroll (ADP)
• Enter new hires in ADP and Success Factors
• Program new employees on clocks
• Adding missing punches/ vacation time
• Drug screen and background checks
• Request termination checks (calculate shift differentials)
• FMLA
• Employee relations

• Oriented new associates on company rules to ensure compliance and smooth integration
• Informed supervisors of attendance to maintain workforce accountability
• Follow up, make sure rules are being followed
• Edit time punches before due dates.
• Add associates to clock (Time Rack)
• Assigned badge numbers to new employees using Active Pace software.
• Processed requests to add or cancel associates in the scheduling system.
• Recruit new personnel
• Distributed checks promptly to ensure timely compensation for employees

• Manage breaks and meal time for 20+ employees
• Followed up on complaints to enhance customer satisfaction
• Provided assistance to customers, addressing inquiries and resolving issues
• Always address and exceed consumer needs.
• Coordinated interview arrangements to ensure smooth candidate experience
• MAINTAIN FRONT LOBBY CLEAN
• MAINTAIN WORK AREA CLEAN
• Cash handling experience