Shera Poydras
Houston,TX
Summary
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Overview
20
20
years of professional experience
Work History
Intake Specialist
KRW Lawyers
06.2019 - Current
- As an intake specialist within the law firm, my duties my key responsibilities of a legal intake specialist were explaining their role in client greeting, information collection, directing clients, providing forms, appointment scheduling, answering questions, and handling follow-up calls
- Remote
Sales and Distribution Clerk
United States Postal Service
07.2018 - Current
- Complete tasks in the required time limits with high levels of accuracy
- Load materials and products into package processing equipment
- Accurately read labels, verify numbers, memorize and carry out instructions
Data Entry
Teletech
08.2017 - 07.2018
- Entered and processed data, compiled, sorted, and verified accuracy of data, and checked batches for errors
- Maintained logs of activities and completed work, and stored completed documents in appropriate locations
- Adhered to policies, procedures, and guidelines, and handled confidential information
- Answered inbound phone calls and documented interactions
- Work from Home
Store Manager Trainer
Kmartcorp
08.2013 - 07.2018
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Monitored industry trends, adjusting product offerings accordingly to maintain competitiveness in the market.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Spearheaded recruitment efforts in hiring highly-skilled retail professionals who contributed to the overall success of the stores.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Launched successful loyalty programs at multiple locations, encouraging repeat business from satisfied customers.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Developed a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
- Participated in regional marketing initiatives to drive foot traffic into stores during key promotional periods.
Resident Care Provider
IBC Group
02.2005 - 11.2015
- Checked vital signs, assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding
- Handled light housekeeping duties, prepared meals, and ran errands
- Completed daily logs documenting patient condition, changes in behavior, and activities
- Monitored medications and administered to clients
Education
Associate of Science degree - Management
Ultimate Medical Academy
01.2018
Diploma - Medical Assistance in Medical
Remington College
01.2007
Bachelor of Science - Psychology
Walden University
Minneapolis, MN05-2029
Skills
- Inventory
- Database administration
- Progress reporting
- Follow-up skills
- Records maintenance
- Case management
- Anatomy Knowledge
- Medical Office Experience
- Medical Terminology
- 10 Key Data Entry
- HIPAA
- Human Resources Management
- Insurance Verification
- Medical Scheduling
- Employee Orientation
- Problem-solving
- Maintaining client records
- Customer service
- De escalation tactics
- Data confidentiality
- Collaboration and teamwork
- Workflow management
Timeline
Intake Specialist
KRW Lawyers
06.2019 - Current
Sales and Distribution Clerk
United States Postal Service
07.2018 - Current
Data Entry
Teletech
08.2017 - 07.2018
Store Manager Trainer
Kmartcorp
08.2013 - 07.2018
Resident Care Provider
IBC Group
02.2005 - 11.2015
Diploma - Medical Assistance in Medical
Remington College
Associate of Science degree - Management
Ultimate Medical Academy
Bachelor of Science - Psychology
Walden University
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