Leticia Hinojosa
Rio Grande City,USA
Summary
To deliver exceptional customer service, I strive to leverage my training and expertise while applying my skills to the best of my ability. I am dependable and maintain a positive attitude in all my interactions.
Overview
16
16
years of professional experience
Work History
Teller
Lone Star National Bank
01.2024 - Current
- As a Teller, my responsibilities include performing customer transactions such as cash deposits, check deposits, and withdrawals, as well as managing the cash box.
- I conduct monetary transactions, including money orders, cashier’s checks, and cash advances.
- Additionally, I am tasked with cross-selling bank accounts, providing excellent customer service, and balancing the cash box at the end of each day.
Medical Office Specialist
Escandon Diagnostic Clinic
07.2023 - 12.2023
- As an MOS front office clerk, my responsibilities include answering phone calls, managing incoming faxes, and processing refill requests.
- I am responsible for sending medications for patients to the pharmacy.
- Additionally, I work in the medical records department, where I fulfill information requests.
Image Review Clerk
TTEC US
10.2022 - 05.2023
- In my role as an Image Review Clerk, I was responsible for reviewing between 300 to 400 vehicle license plate images each hour.
- I performed this task daily, consistently upholding both accuracy and efficiency.
- This was my primary responsibility.
Community Outreach Partner
Rodeo Dental
07.2022 - 10.2022
- At Rodeo Dental, my responsibilities include educating the community about the significance of oral hygiene.
- This also involves delivering presentations at schools, early head start programs, and pre-kindergarten classes.
Community Health Worker
MHP Salud
12.2018 - 07.2022
- As a community health worker, I possess a comprehensive understanding of the community I serve.
- This trusting relationship allows me to act as a liaison between health and social services and the community, facilitating access to services and enhancing the quality and cultural competence of service delivery.
- Additionally, I conducted a program called 'Juntos Podemos,' which aims to educate parents, caregivers, and children aged 2 to 13 about disease prevention, including diabetes.
- I also complete my timesheet in Replicon and record expenses in Zoho Expense.
Health Education Aide
Nuestra Clinica Del Valle
11.2009 - 12.2018
- As a health educator aide, my responsibilities included delivering exceptional customer service to patients, educating them on fundamental nutritional guidelines, and providing both individual and group sessions.
- Travel was required as necessary, and proficiency in computer and interpersonal skills was essential.
Education
High School Diploma -
Roma High School
RomaMedical Office Specialist
San Antonio College of Medical & Dental Assistant
McAllen, TXUndergraduate
South Texas College
McAllen, TXSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Lone Star National Bank
01.2024 - Current
Medical Office Specialist
Escandon Diagnostic Clinic
07.2023 - 12.2023
Image Review Clerk
TTEC US
10.2022 - 05.2023
Community Outreach Partner
Rodeo Dental
07.2022 - 10.2022
Community Health Worker
MHP Salud
12.2018 - 07.2022
Health Education Aide
Nuestra Clinica Del Valle
11.2009 - 12.2018
High School Diploma -
Roma High School
Medical Office Specialist
San Antonio College of Medical & Dental Assistant
Undergraduate
South Texas College