LETICIA HUERTA
Bakersfield,Ca
Summary
Highly efficient Customer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
24
24
years of professional experience
Work History
Availability Clerk
Damco Distribution Services
- Check Container Availability at port (300-3000 containers a month), Dispatch Request, Customs Permit to Transfer, Daily Final Status for account
Motor Vehicle Representative
State Of California DMV
05.2018 - Current
- Greet and engage with customers to determine purpose of visit, Provide appropriate forms and window numbers for efficient office flow.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud.
- In charge of making all phone calls to our headquarters regarding all issues with customer records as well ans vehicle records.
Customer Service Representative
Safelite Auto Glass
05.2015 - 04.2018
- Welcome in-shop customers, confirmed work order prior to starting service, Answered all incoming calls regarding appointments, pricing, service issues and warranties. Entered all work orders in system from our national call center, faxes, dealers, insurance agents and special accounts, confirmed parts with vehicle VIN#, ordered parts from warehouse or dealer, receive parts in system. Schedule customer appointments for service, manage SV2 system to make sure all work orders were properly taken care of. Accurately collected payment in form of cash, check, ATM/Debit or Credit Card. Processed all credit memo's and re-bills, verified all insurance policies and deductibles. Conducted weekly conference calls with other customer service representatives in the Los Angeles Market. End of day count of cashbox/ prepare bank deposit slip and close store.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Damco Distribution Services
10.2000 - 04.2014
- Customer Service Rep / Macy’s Merchandising Group, Appointment setting/ Tracing Shipments, Prepared manifest (Work Orders), Production and Inventory Control, Bills of Lading/ POD Information, Billing, Check Container Availability at port (300-3000 containers a month), Dispatch Request, Customs Permit to Transfer, Daily Final Status for account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
General Educational : High School -
Norwalk High
Norwalk, Ca06.1996
Skills
- MS Excel
- MS Word
- MS Outlook
- 40-50 WPM
- 10 Key by Touch
- Fluent in English/Spanish
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Customer Service
Timeline
Motor Vehicle Representative
State Of California DMV
05.2018 - Current
Customer Service Representative
Safelite Auto Glass
05.2015 - 04.2018
Customer Service Representative
Damco Distribution Services
10.2000 - 04.2014
Availability Clerk
Damco Distribution Services
General Educational : High School -
Norwalk High
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