- Passion for inclusion and accessibility
- Advocacy for disability rights
- Interest in assistive technology
- Follow organizations, news and blogs that focus on special education, behavioral and therapeutic interventions for those with spacial needs
Leticia Jackson
Zephyrhills,FL
Summary
Recent graduate with foundational knowledge in health information management, medical terminology, and hands-on experience gained through academic projects and an internship. Demonstrating genuine compassion for the needs of individuals with diverse disabilities, including physical, cognitive, and sensory processing differences. Leveraging clear communication, strong customer service, problem-solving, computer proficiency, and analytical skills to consistently deliver high-quality care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Coordinator (Internship)
Work Opportunities Unlimited (WOU)
09.2024 - 10.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Home Health Aide Nurse's Assistant
Bayshore Home Care
06.2019 - 03.2020
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Facilitated personal hygiene management, feeding and ambulation.
Certified Nursing Assistant
Springs At Boca Ciega Bay
01.2019 - 06.2020
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Supported needs of 8+ residents under long and short term care.
- Provided individualized attention encouraging each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible
- Documented patient information and care activities in electronic health record.
Education
Master of Science - MBA-Leardership
Southern New Hampshire University
Manchester, NH04-2027
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH01-2025
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2023
Skills
- EHR management
- Process enhancement
- Regulatory compliance in healthcare
- Interpersonal communication
- Data protection practices
- Health data management
- Team collaboration
- Client support
- Analytical problem-solving
- Effective time allocation
- Detail-oriented analysis
- Critical analysis
- Healthcare terminology proficiency
- Effective communication skills
- Analytical thinking
- Individualized planning
- Managing concurrent responsibilities
- Consistent performance
Certification
- Certified Nursing Assistant (CNA) 2010-2025
- CPR Certified 2023-2025
Care Managment
Family caregiver (2020-Present)
Provides daily comprehensive care and support for my four year child with cerebral palsy which includes therapy sessions, medication administration and daily activities.
Strong communication, interpersonal, collaborative team work and advocacy skills to ensure 20% increase in overall care. Patience, empathy and a passion for continuous leaning for those with special needs.
Interests
Timeline
Training Coordinator (Internship)
Work Opportunities Unlimited (WOU)
09.2024 - 10.2024
Home Health Aide Nurse's Assistant
Bayshore Home Care
06.2019 - 03.2020
Certified Nursing Assistant
Springs At Boca Ciega Bay
01.2019 - 06.2020
Master of Science - MBA-Leardership
Southern New Hampshire University
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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