Leticia Klotz

New Caney,TX

Summary

Highly motivated and detail -oriented professional seeking an Entry level position as a Claim Adjuster Aiming to utilize my exceptional customer service skills and proven ability to manage multiple tasks efficiently to benefit the team and enhance client satisfaction.

Overview

years of professional experience

Certifications

Work History

New Patient Coordinator

Dr. Lubor Jarolimek M.D. -Orthopedic Surgeon

Houston, Texas

05.2016 - Current

Provided exceptional customer service to patients, addressing concerns promptly and professionally
Obtained insurance approvals for referrals from insurance adjusters, provided updates, and confirmed claim status.
Demonstrated strong attention to detail and verified data accuracy and completion
Insurance Verification - Workers' Compensation, PI, Medicare,
Department of labor (USDL),
Commercial, Medicaid.
Oversaw appointment scheduling and itinerary coordination for the clinic.
Managed a high volume of new patient referrals, prioritizing urgent cases, and maintaining organized records.
A liaison between patients, healthcare providers, attorneys, and insurance companies to resolve any discrepancies or issues related to referrals quickly and efficiently.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Patient Access Representative

Memorial Hermann Hospital -Texas Medical Center

Houston, TX

06.2015 - 05.2016

Managed patient registration and insurance verification processes efficiently.
Facilitated patient intake by collecting necessary documentation and information.
Assisted patients with financial inquiries and explained payment options clearly.
Maintained accurate electronic health records in the hospital's system daily.
Verified insurance coverage for services provided by the facility.
Verified Insurance - Commercial, Medicare, Medicaid

Surgery Scheduler

Houston Orthopedic & Spine -Dr. Beerbower

Bellaire, Texas

03.2014 - 07.2015

Scheduled surgical procedures for orthopedic and spine patients efficiently.
Communicated pre-operative instructions to patients clearly and accurately.
Verified Insurance benefits for surgical procedures - Commercial, Medicare, Workers compensation
Performed data entry into various computer systems related to surgery scheduling.
Ensured that all required documents were obtained prior to scheduled procedures.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Adhered to HIPAA guidelines when handling confidential information.
Obtained pre-authorization from Insurance companies for surgical procedures
Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
Gathered current medical information and reviewed histories to gather details for surgeons.
Processed payments from patients for surgical services rendered.
Answered telephones and directed calls to appropriate medical or adminstrative staff.

Education

High School Diploma -

Texas Home School Cooperative

Houston,Texas

01-2025

Some College (No Degree) -

Lone Star College