Overview
Summary
Work History
Education
Skills
Languages
Timeline
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Leticia Longoria

Leticia Longoria

San marcos,Texas

Overview

9
9
years of professional experience

Summary

Dynamic retail professional with a proven track record at Calvin Klein, excelling in team leadership and customer satisfaction. Skilled in operations management and retail merchandising, I have successfully mentored staff and implemented strategies that enhanced performance and boosted sales. Committed to fostering a positive work environment and driving results.

Work History

Floor Supervisor

Calvin Klein (PVH)
12.2023 - 05.2025
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Full Time Childrens Specialist

Polo Ralph Lauren
11.2020 - 11.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

ASM

Crocs
09.2017 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

ASM

Wilson's Leather Outlet
04.2016 - 09.2017

Managed and supervised the all employees.

  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Education

SMHS
San Marcos, TX

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Team supervision
  • Task delegation
  • Staff coaching
  • Employee motivation
  • Employee development
  • Policy enforcement
  • Operations management
  • Performance improvements
  • Loss prevention
  • Quality controls
  • KPI monitoring
  • Retail merchandising

Languages

English/Spanish
Full Professional

Timeline

Floor Supervisor

Calvin Klein (PVH)
12.2023 - 05.2025

Full Time Childrens Specialist

Polo Ralph Lauren
11.2020 - 11.2023

ASM

Crocs
09.2017 - 06.2020

ASM

Wilson's Leather Outlet
04.2016 - 09.2017

SMHS