Summary
Overview
Work History
Skills
Timeline
Generic

Leticia Lugo

Riverdale,GA

Summary

Dedicated Medical Assistant, enhancing patient safety by adhering to infection control protocols. Fluent in English and Spanish, proficient at patient education and phlebotomy, ensuring professional patient experience and care. Skilled in HIPAA compliance and customer service, ensuring confidentiality and high satisfaction levels.

Overview

17
17
years of professional experience

Work History

Medical Assistant

Grant Park Clinic
08.2007 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Answered telephone calls to offer office information, schedule appointments and answer questions.
  • Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
  • Increased patient safety by following infection control protocols and maintaining a sterile environment.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Skills

  • Bilingual (english and spanish)
  • HIPAA compliance
  • Medical terminology
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Phlebotomy
  • Vital signs
  • CPR
  • Professional
  • Customer service
  • Maintaining confidentiality

Timeline

Medical Assistant

Grant Park Clinic
08.2007 - Current
Leticia Lugo