Leticia Martinez
Davenport,FL
Summary
Detail-oriented banking operations expert with a strong focus on cash management and compliance oversight. Proven track record in executing multi-million-dollar transactions and improving account reconciliation processes, resulting in enhanced operational efficiency. Demonstrated ability to foster client confidence through meticulous transaction execution and streamlined operations.
Overview
8
8
years of professional experience
Work History
Banking Operations Specialist
Charles Schwab
Maitland, Florida
09.2025 - Current
- Executed foreign currency transactions with precision, reducing errors during processing.
- Facilitated foreign currency trades for clients and partners, ensuring timely execution.
- Resolved complex issues while processing multi-million-dollar transactions internally and externally.
- Handled 40-50 calls daily, delivering white glove service to domestic and international clients.
- Served on tier three hotline team, managing escalations and expediting partner requests.
- Collaborated with research teams to update clients on wire statuses and check deposits.
- Cross-trained in wire processing, documenting intake and initiating outbound client calls.
Client Service Associate
BNY Mellon
Lake Mary, Florida
11.2022 - 04.2025
- Resolved day-to-day issues for external clients, directing them to appropriate resources at BNY.
- Supported clients in addressing operational and technical inquiries, ensuring timely execution of requests.
- Lead point of contact on all trading activity, including bilateral repo market, amend trades, and cancel rebook trades within FRB, DTC, and Euroclear, among others.
- Monitored client inquiries and escalated complex issues to relevant team members as necessary.
- Participated in initiatives aimed at enhancing overall client experience within the organization.
- Educated clients on account services, addressing inquiries regarding statements and balances.
- Facilitated retention of high-value clients through proactive communication and exceptional service.
- Managed claims, trade amendments, cash movements, SSI updates, and account reconciliations.
Relationship Banker
Bank of America
Lakeland, Florida
02.2022 - 11.2022
- Collaborated with team members to promote bank products and services effectively.
- Conducted financial needs assessments to recommend appropriate banking solutions.
- Maintained compliance with bank policies and regulations during all interactions.
- Provided ongoing support to clients in managing their accounts and investments.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Relationship Banker
Truist Bank
Plant City, Florida
02.2021 - 02.2022
- Established business relationships with prospective retail banking customers through proactive outreach.
- Achieved high customer satisfaction ratings by addressing concerns promptly and professionally.
- Enhanced client relationships by delivering personalized banking solutions and exceptional service.
- Maintained current knowledge of banking products and industry trends to offer relevant advice.
- Assisted clients in reaching financial goals by recommending suitable products and services.
- Expanded client base through strategic networking and referral generation initiatives.
Senior Teller II
Truist
Plant City, Florida
10.2017 - 02.2021
- Facilitated client transactions, including account deposits, withdrawals, payments, and safe box services.
- Resolved complex customer issues promptly to achieve positive outcomes for clients and the bank.
- Managed high-volume cash transactions efficiently during peak hours while maintaining accuracy.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs to ensure compliance with internal controls and regulatory standards.
Education
High School Diploma -
Lake Region High School
Winter Haven, FL06-2011
Skills
- Foreign currency transactions and wire processing
- Client servicing and trade execution
- Compliance management
- Customer relationship management
- Microsoft Excel proficiency
- Cash management and trade settlements
- Account reconciliation
- Cash flow management
- Account management
- Trade execution
- Quality control processes
- Operations management
Languages
Spanish
Full Professional
Timeline
Banking Operations Specialist
Charles Schwab
09.2025 - Current
Client Service Associate
BNY Mellon
11.2022 - 04.2025
Relationship Banker
Bank of America
02.2022 - 11.2022
Relationship Banker
Truist Bank
02.2021 - 02.2022
Senior Teller II
Truist
10.2017 - 02.2021
High School Diploma -
Lake Region High School