Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Leticia Medina

Ridgewood,NY

Summary

Dynamic server and bartender with extensive experience at Otra Casita Mexicana, excelling in customer service and cocktail preparation. Proven ability to enhance guest experiences through effective communication and menu knowledge. Skilled in inventory management and cash handling, consistently maintaining high standards in a fast-paced environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Server and Bartender

Mcdaids pup
Manhattan, NY
11.2024 - Current
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted in training new servers.

Server and Bartender

Barbalu Italian brooklyn
Brooklyn, NY
04.2024 - 11.2024
  • Provided excellent customer service while taking and delivering orders.

Bartender and Flor Manager

Otra Casita Mexicana
Ridgewood, NY
09.2020 - 12.2023
  • Mixed and served a variety of cocktails and beverages for diverse clientele.
  • Maintained cleanliness and organization of the bar area during shifts.
  • Assisted in training new bartenders on drink recipes and customer service.
  • Managed inventory levels and restocked supplies as needed during service.
  • Engaged with customers to create a welcoming atmosphere and enhance experience.
  • Collaborated with kitchen staff to coordinate food and beverage orders effectively.
  • Monitored compliance with health and safety regulations throughout operations.
  • Developed specialty drink menus based on seasonal ingredients and trends.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.

Server and Bartender

Delicias Doña Maria
Woodhaven, NY
05.2011 - 08.2020
  • Assisted in training new servers on menu items and service standards.
  • Processed payments accurately using point-of-sale systems.
  • Provided excellent customer service while taking and delivering orders.
  • Managed dining area cleanliness and organization during peak hours.

Server

Pollos A La Brasa Mario
Astoria, NY
02.2006 - 11.2011
  • Provided excellent customer service in a fast-paced restaurant environment.
  • Assisted in training new servers on menu items and service standards.

Education

High School Diploma -

Carlos A Carrillo
Morelos Mexico
06-1999

Skills

  • Customer service
  • Order management
  • POS operation
  • Inventory management
  • Cash handling
  • Food and beverage pairing
  • Team collaboration
  • Cocktail preparation
  • Strong work ethic
  • High volume dining
  • Exceptional customer service
  • Table resetting
  • Quality control
  • Positive and professional
  • Food delivery
  • Beverage preparation
  • Daily specials memorization
  • Table bussing
  • Take-out service
  • Team member support
  • Multitasking and organization
  • Drink presentation

Languages

English
Limited

Timeline

Server and Bartender

Mcdaids pup
11.2024 - Current

Server and Bartender

Barbalu Italian brooklyn
04.2024 - 11.2024

Bartender and Flor Manager

Otra Casita Mexicana
09.2020 - 12.2023

Server and Bartender

Delicias Doña Maria
05.2011 - 08.2020

Server

Pollos A La Brasa Mario
02.2006 - 11.2011

High School Diploma -

Carlos A Carrillo
Leticia Medina