Leticia Munoz
Santa Ana,CA
Summary
Organized dependable and successful at managing multiple priorities with a positive attitude always willing to help and take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 10 years of advocating for people and supporting families growth and promoting activities that build self-reliance and setting attainable goals, providing them all the resources needed. Dedicated with strong work ethic and resourceful nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family & Community Engagement Advocate
Orange County Head Start
2016.11 - Current
- Educated family members and parent guardians on Parent involvement and student support.
- Advocated for and strived to protect parent guardians and school staff communications and relationships.
- Overseeing school Parent Council, health,nutrition and organization, setting, and advertising monthly meetings.
- Prepared computer reports on student statistics and attendance records health and nutrition.
- Attend community organization for networking with the communities
- Worked directly with Parents encouraging goal setting supporting them with local resources.
- Communicated with parents to encourage active parental participation in education.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Identified available community resources and programs for families of disabled children.
- Developed and implemented programs to support children's mental health and well-being.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Accouting Supervisor
Eclipse At Equinox
2021.06 - 2023.06
- Payroll administration, time sheet review
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Arts - Human Services
Cal State Dominguez Hills
Carson, CA 05.2014
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA 05.2011
Skills
- Advanced understanding of basic office applications, including Ms office( Word Excel, powerpoint, outlook, publisher)
- Child plus Data software
- Google Drive and Learning genie
- Analyzing Data
- Leadership
- Organization and Time Management
- Cultural Awareness
- Team building
- Translation and interpretation from Spanish to English and English to Spanish
Certification
California Department of Social Services
Child Abuse & Neglect Mandated Reporter Certification
Casa de la Familia
Domestic Violence Training Certification
Languages
Spanish
Native or Bilingual
Timeline
Accouting Supervisor
Eclipse At Equinox
2021.06 - 2023.06
Family & Community Engagement Advocate
Orange County Head Start
2016.11 - Current
Bachelor of Arts - Human Services
Cal State Dominguez Hills
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
California Department of Social Services
Child Abuse & Neglect Mandated Reporter Certification
Casa de la Familia
Domestic Violence Training Certification
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