Leticia Ortiz Garcia
Tony's Fresh Market
Berwyn,IL
2
Languages
2027
years of professional experience
Experienced bakery and deli professional with strong customer service, food preparation, and food safety management skills. Known for attention to detail, bilingual communication, and keeping busy departments running smoothly.
Work History
Bakery Clerk
3 Years 7 Months- Assisted customers with special orders, product selection, and bakery department questions.
- Maintained sanitation standards by cleaning workstations, display cases, and food-contact equipment.
- Trained new clerks on department procedures, product handling, and service expectations.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Assistant Service Deli Manager
3 Years 7 Months- Monitored food safety, sanitation, and temperature controls to support compliance.
- Managed ordering, inventory, and shrink control for deli and specialty items.
- Trained associates on slicing equipment, packaging procedures, and customer service expectations.
- Provided support during busy periods, managing long lines while maintaining excellent customer service levels.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across the team.
Cashier
1 Year 3 Months- Processed cash, card, and digital payments accurately while balancing register transactions.
- Verified customer age identification and maintained compliance with alcohol sale regulations.
- Stocked impulse items and maintained organized, clean front-end displays.
- Assisted with opening and closing register procedures to ensure smooth store operations.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Cook
3 Years 8 Months- Prepared ingredients, sauces, and garnishes for daily kitchen service.
- Monitored food handling practices to maintain sanitation and safety standards.
- Restocked supplies and organized prep areas for efficient workflow.
- Followed recipe instructions to maintain consistent taste and presentation.
- Coordinated with kitchen staff to prioritize orders during peak service.
Dessert Maker
4 Years 1 Month- Prepared desserts, pastries, and plated sweets following kitchen standards and daily service demands.
- Maintained ingredient freshness, proper storage, and rotation for dessert inventory control.
- Monitored cleanliness and sanitation for dessert stations, tools, and work surfaces.
Cook
2 Years 2 Months- Coordinated kitchen workflow to maintain consistent service during peak rushes.
- Inspected ingredients and supplies, rotating stock to support freshness.
- Adjusted cooking methods to meet special requests and quality standards.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Flower Arranger
7 Months- Designed floral arrangements for daily orders, special events, and custom customer requests.
- Trimmed, conditioned, and hydrated stems to maintain bouquet quality and extend freshness.
- Coordinated order details with customers to confirm preferences, delivery needs, and arrangement changes.
- Restocked coolers, vases, ribbons, and floral supplies to support efficient shop operations.
- Advised customers on flower care, arrangement options, and seasonal availability.
Customer Service
- Delivered exceptional customer service and supported positive brand experience.
- Enhanced customer service based on feedback from guests.
- Developed lasting relationships with clients through exceptional customer service skills.
- Trained and managed associates in customer service and sales techniques.
Cleaning Crew Manager
- Assisted with deep cleaning tasks for offices, lobbies, and high-traffic building areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Followed safety procedures while handling chemicals, equipment, and waste disposal tasks.
- Trained staff on sanitation procedures, safety protocols, and proper equipment use.
- Inspected completed work to verify quality standards and address missed tasks promptly.
Education
No Degree - 8th Grade
Skills
Food preparation
Attention to detail
Customer service
Team collaboration
Bilingual
Friendly and outgoing
Food safety management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bakery Clerk
Tony's Fresh Market
03.2023 - CurrentRead More
Assistant Service Deli Manager
Tony's Fresh Market
03.2023 - CurrentRead More
Cashier
Vinos Y Licores Leo's
05.2020 - 08.2021Read More
Assistant Cook
Casa Verde Restaurant
08.2016 - 04.2020Read More
Dessert Maker
Restaurant Bar La Veranda
07.2012 - 08.2016Read More
Cook
Largas Y Quesadillas Lety
07.2010 - 09.2012Read More
Flower Arranger
El Eden Flower Shop
10.2009 - 05.2010Read More
Customer Service
Safeway
2006 - 2009Read More
Cleaning Crew Manager
Randall Building Inc.
2001 - 2005Read More
Secundaria Federal Alfonso Reyes
No Degree from 8th Grade
Read More