Summary

Overview

Work History

Education

Skills

Timeline

Leticia Otis

Hamburg,United States

Summary

Compassionate Support Worker knowledgeable about diverse job proficiency and necessary coping skills for social situations. Willing to take on any task to support the team and help the business succeed. Offers strong communication abilities. Enthusiastic Community Support Professional versed in helping individuals access public assistance and care services, certified new york state of health marketplace- enrollment. Reliable in maintaining schedules and coordinating transportation. Focused on support and empowerment. Compassionate Support Worker knowledgeable about diverse job proficiency and necessary coping skills for social situations.

Overview

years of professional experience

Work History

NYSOH Navigator

Community Health Care Association "chcanys"

05.2023 - Current

Patient navigators guide patients through the health care system and overcome barrier's that prevent the, fro, getting the health care needed. Patient navigation helps people get the health care and other resources they need to be as healthy as possible. Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
An individual or organization that's trained and able to help consumers, small businesses, and their employees as they look for health coverage options through the Marketplace, including completing eligibility and enrollment forms. These individuals and organizations are required to be unbiased.
Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.

Public Health Graduate Fellow

New York State, Public Health Corps Fellow WNY

08.2022 - 07.2024

An outreach worker with 211/WNY a confidential link to health and human services
Every day, across Western New York, all people that are looking for help can reach out to 211/WNY 24 hours a day, 7 days a week
As an outreach worker Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders
As an outreach worker I am responsible for supporting community events and relief efforts to assist citizens with their needs, providing them with resources facilitating lifestyle programs.
Outreach workers coordinate with participants, suppliers, and sponsors for funding and promotions
Created lesson materials, visuals, and digital presentations to supplement lesson plans.
New York State of health certificate marketplace enroller.

Commuinty Support Specilist

Consulting Group LHD Covid, NYSDOH, Public

09.2020 - 03.2022

Work in an hybrid remote/central location-based environment
Provide support needs identified in the county of Erie
Niagara, Cattaraugus, Chautauqua, and Allegany communities with contacts
Work with the local health departments and county, agencies to identify solutions to meet any needs identified amongst COVID-19 patients and customer services like needs setting up visits needed.
Often including appropriate housing, food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine
Assist with phone calls the team is responsible for, including contacting people with
COVID-19 to find out their contacts, as well as calling contacts and informing of their exposure, need for quarantine, and arranging for testing if appropriate
MS Office skills, EMR, ECR, ECW, Health homes, New York State child welfare connections trained.

Community Health Worker

Millennium Collaborative Care/EMCM

03.2018 - 07.2020

Helped vulnerable individuals navigate complex healthcare system.
Addressed patient concerns and provided support to vulnerable demographics.
Worked directly with patient treatment teams and participated in care coordination procedures.
Developed and maintained relationships with community partners to build program scope.
Collaborated with external organizations to coordinate health and social services.
Targeted specific community groups with wellness and disease management information.
Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.

Community Health Worker DSRIP

Buffalo Urban League Buffalo

05.2017 - 07.2018

CHW will be responsible for helping patients and their families to navigate and access community services, and other resources, and adopt healthy behaviors within the health systems.
As a priority, activity will promote, maintain, and improve the health of patients and their family
OLV doctor's office CHW assists with helping the patients stay engaged in receiving health care and mental health as needed, Record keeping using EMR, Healthy care, Healthy link,
Excel, and watch docs.

Supervisor/Lead community health worker

Buffalo Prenatal Perinatal Network

07.2012 - 07.2017

Open Enroller
MICH and DISRP programs are also smaller programs like the united way
Identify complicating factors that make it difficult for clients to access the care they need
Enrolling women into primary and if needed prenatal care, postpartum car, and their children into primary care and dental care ages unborn-2 years completing Ages and stages screening
Assist in enrolling in services such as Public assistance, food stamps, WIC, Medicaid/PCAP, and Child Health Plus
Provide education on topics such as breastfeeding, baby care, lead poisoning, immunization, nutrition, HIV/AIDS, domestic violence, and substance abuse
Provide referrals to food pantries, housing assistance, educational programs, child care, and other services needed
Most importantly provide support and help to overcome the barriers that prevent families from receiving a healthy start in life.

Voc Tech/ Job coach

SASI Elma

07.2009 - 08.2012

Provide on-the-job training and retraining
Transporting to and from places of employment
Provide continuous evaluation and support necessary to assist an individual in maintaining successful employment in a positive manner Vocational training in a workshop setting
Completes screening with individuals to assess strengths/weaknesses, job skills, training, and experience to identify marketable job skills.
writing case notes.

Developer/Life Skills Trainer

Heritage, Centers

01.2008 - 08.2009

Completion of certification in Training Techniques, Ethical Issues Job Placement
Travel training with public transportation
Providing help with getting jobs, teaching interviewing
Helping fill out applications and writing resumes
Speaking with employers about heritage centers and what they provide
Working at jobs with individuals help them to learn and understand it.

Day Habilitation Aide/Residential Habilitation Aide

Aspire Of WNY

08.2000 - 03.2008

Provide services to fifteen adults with physical and mental disabilities
Develop/implement Individualized Education Plans based on the specific needs of each resident
Perform occupational therapy, lead activities/field trips, and teach life skills
Adhere to local, state, and federal mandated guidelines.