Leticia Pino
Miami,Florida
Summary
Results-driven banking leader with a focus on operational excellence and compliance management. Successfully directed day-to-day activities across multiple departments, ensuring alignment with strategic goals and enhancing customer satisfaction. Actively contributed to significant mergers and acquisitions, improving organizational performance and service delivery.
Overview
43
43
years of professional experience
Work History
EVP, Chief Administrative Operations Officer
Banesco USA
Miami, USA
12.2004 - Current
- Coordinated opening of Banesco USA f/k/a BBU Bank with executive team, establishing foundational operations and processes.
- Responsible for organizing, planning and controlling all day-to-day activities of the Bank; collaborate with the CEO & President/Chief Financial Officer in the overall administration of the Bank.
- Directed daily operations across all bank departments, ensuring alignment with strategic goals and operational standards.
- Oversaw functions and directly supervised all administration areas of the bank, including human resources, procurement, and facilities.
- Develop short and long-term plans and programs for the Bank in conjunction with the Executive Management team.
- Supervises and approves major operational projects related to facilities, products and services, technology, standardized procedures.
- Serve as member on several Bank committees, such as Compliance Committee, Investment Committee, Human Resource Committee, and Executive Management Committee.
- Represent the Bank in community, civic, and community reinvestment functions.
- Monitored compliance with all bank policies and procedures, along with applicable state and federal banking regulations.
- Acted as subject matter expert in operations and human resources during mergers and acquisitions.
VP, Customer Service Manager
Banco Mercantil Miami Agency/Commercebank, N.A.
Miami, USA
12.1984 - 11.2004
- Directed and supervised team of Personal Banking officers and Sales and Service Representatives, focusing on attracting, developing, and retaining upper mass clientele across international markets.
- Led system conversions for Mercantil Group offices in Curaçao, Switzerland, and Panama, ensuring seamless integration and enhanced operational capabilities.
- Prepared monthly reports for Board of Directors, highlighting key performance indicators and strategic recommendations.
AVP, Operations Support Manager
Banco Mercantil Miami Agency/Commercebank, N.A.
Miami, USA
01.1987 - 01.1991
- Managed and supervised team of thirteen, ensuring alignment with departmental goals.
- Coordinated between Miami and New York Agencies and Information Systems Department on AS400 system projects.
- Supported Vice-President of Administration in streamlining daily operations of Agency.
Personal Banking Assistant
Banco Mercantil Miami Agency/Commercebank, N.A.
Miami, USA
01.1984 - 01.1987
- Assisted clients with personal banking inquiries and account management.
- Greeted customers and opened accounts, providing personalized service to enhance customer satisfaction.
- Processed transactions accurately and efficiently using banking software systems.
- Educated customers on banking products and services available through the agency.
- Executed daily tasks supporting operations manager, contributing to efficient workflow and timely service delivery.
Education
Human Resource Management Program -
University of Miami
Miami, Florida01-2008
Bachelor’s - professional administration
Barry University
Miami, Florida01-2007
Associate’s - science Banking and Finance
Miami Dade Community College
Miami, Florida01-1986
Skills
- Compliance management
- Project management
- Operational strategy
- Budget management
- Data management systems
- IT infrastructure management
- Financial technology solutions
- Process improvement
- Customer relationship management
- Team leadership
- Change management
- Negotiation skills
- Effective communication
- Bilingual communication
- Conflict resolution
- Microsoft Office Suite
Skills And Computer Proficiencies
- Fluent in English and Spanish.
- Computer proficiencies: Microsoft Excel, Word, Power Point, Visio, Windows, Fiserv CBS system, Data Pro IBS system, Jack Henry
Banking Memberships
- Society For Human Resources
- Greater Miami Chamber of Commerce
- Florida Bankers Association
- Florida International Banking Association (FIBA)
- CFT Board Member
Courses And Seminars
- BSA/AML, FIBA, Miami, Florida
- Human Resource Law Review, Oasis, Miami, Florida
- Regulatory Compliance, FIRMA, Miami, Florida
Accomplishments
- Apogee Award, 2024
- SFBJ Influential Business Women Award, 2024
Timeline
EVP, Chief Administrative Operations Officer
Banesco USA
12.2004 - Current
AVP, Operations Support Manager
Banco Mercantil Miami Agency/Commercebank, N.A.
01.1987 - 01.1991
VP, Customer Service Manager
Banco Mercantil Miami Agency/Commercebank, N.A.
12.1984 - 11.2004
Personal Banking Assistant
Banco Mercantil Miami Agency/Commercebank, N.A.
01.1984 - 01.1987
Human Resource Management Program -
University of Miami
Bachelor’s - professional administration
Barry University
Associate’s - science Banking and Finance
Miami Dade Community College