Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Pippen

Summary

Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 16 -year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Perceptive customer services committed to maximizing performance and profit in any industry. Develops and implements strategies for revenue and profit growth and develops and analyzes financial reports to determine progress in achieving business objectives. Determined and energetic professional with excellent problem assessment and decision-making skills. Recognized for developing high-level key client relationships, growing customer base by 85%.

Overview

38
38
years of professional experience

Work History

Commercial Manager

CARQUEST
Midfield , Alabama
01.2018 - 04.2020
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Built relationships with clients to establish new contracts, establishing over [Number]10 new contracts per 2day.
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Strengthened team and organization by recruiting and hiring 3 qualified employees.

Parts Sales Manager/ Commerical Manager Spec.

AutoZone
Birmingham, AL
04.2001 - 01.2018
  • Calculated sales commissions for 39 parts sales representatives.
  • Managed team of 9 direct reports and 20 parts specialists in sale of spare parts in dealership representing, new and used vehicles.
  • Established spare parts department from ground up.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Plant Worker

Foseco
Bessemer, AL
05.1998 - 04.2004
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Operated 2 machines proficiently and in compliance to safety standards.
  • Took part in company-offered training sessions to improve skills and knowledge.

Customer Service Representative/Customer Service Associate

Teletech Customer Care Management
Fairfield, AL
08.1998 - 01.2001
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Cashier Team Lead/Cashier Team Lead/Lead Manager

KFC
Hueytown, AL
01.1988 - 03.1998
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Interpreted and enforced operating instructions, procedures and safety rules.

Education

Associate of Applied Science -

T.A. Lawson State Community College
Birmingham, AL
05.1994

High School Diploma -

Hueytown High School
Hueytown, AL
05.1991

Skills

  • Operational Records Review
  • Advertising Campaigns
  • Customer Trend Analysis
  • Sales Statistics Analysis
  • Discount Rate Requirements
  • Budgeting and Expenditures
  • Bid Request Management

Timeline

Commercial Manager

CARQUEST
01.2018 - 04.2020

Parts Sales Manager/ Commerical Manager Spec.

AutoZone
04.2001 - 01.2018

Customer Service Representative/Customer Service Associate

Teletech Customer Care Management
08.1998 - 01.2001

Plant Worker

Foseco
05.1998 - 04.2004

Cashier Team Lead/Cashier Team Lead/Lead Manager

KFC
01.1988 - 03.1998

Associate of Applied Science -

T.A. Lawson State Community College

High School Diploma -

Hueytown High School

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Leticia Pippen