Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Leticia Pontes

Oakland Park,FL

Summary

Lively Realtor with a strong background in data analysis, education, and customer relationship management. Expert in crafting pricing strategies and enhancing client satisfaction through effective communication. Passionate about driving sales and streamlining processes, ensuring a seamless experience for clients while maintaining high service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Realtor

Realty ONE Group Innovation
Delray Beach, FL
03.2025 - Current
  • Conducted market analysis to advise clients on pricing strategies and property values.
  • Coordinated property showings and open houses to attract potential buyers effectively.
  • Prepared and reviewed contracts, ensuring compliance with real estate laws and regulations.
  • Utilized CRM software to manage client relationships and track property listings efficiently.

Lead Server

Kaluz Restaurant
Fort Lauderdale, FL
02.2021 - Current
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Oversaw daily restaurant operations and ensured high service standards.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Department Manager

Plane Travel
Pompano Beach, FL
06.2023 - 01.2024
  • Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
  • Cultivated strong relationships with clients to enhance customer satisfaction.
  • Streamlined processes for onboarding new clients, improving efficiency and clarity.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.

Education

Bachelor of Arts - Sociology

Florida Atlantic University
Boca Raton, FL
08-2024

Skills

  • Data analysis
  • Customer relationship management
  • Sales strategies
  • Effective communication
  • Fluent in Portuguese
  • Attention to detail
  • Logistics planning
  • Customer service

Certification

  • SL# 3628376

References

References available upon request.

Timeline

Realtor

Realty ONE Group Innovation
03.2025 - Current

Department Manager

Plane Travel
06.2023 - 01.2024

Lead Server

Kaluz Restaurant
02.2021 - Current

Bachelor of Arts - Sociology

Florida Atlantic University

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