Leticia Prado
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Receptionist
Toyota of Irving
Irving, TX
09.2023 - 06.2026
- Greeting and assisting customers
- Administrative support
- Organizational and multitasking abilities
- Made coffee and cookies for customers
- Provided customers information regarding services or sales department
- Managed incoming mail and delivered packages to appropriate personnel.
- Maintained a clean and organized reception area for a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
General Laborer
VSSI LLC
Grand Prairie, TX
09.2019 - 05.2022
- Performed routine and preventative maintenance on heavy machinery to prevent malfunctions.
- Ran errands and picked up new supplies for supervisors.
- Tracked site inventory and notified supervisors of material shortages.
- Transported material throughout warehouse using forklift and mobilized equipment.
- Lubricated and cleaned machinery and tools.
- Worked collaboratively in diverse environment with various employees.
Sales Associate
Metro by T-Mobile
Irving, TX
12.2013 - 03.2019
- Engaged with guests to understand and anticipate customer service needs.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Drove sales through customer relationship building and suggestive selling techniques.
- Introduced promotions and sale opportunities, enticing customers.
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Cross-trained with other store departments and areas, supporting overall retail operations.
- Followed checklist to complete retail store opening and closing activities.
- Promoted visual presentation standards by keeping store replenished.
- Liaised with management to communicate customer feedback and recommendations.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Assisted customers in selecting mobile devices and service plans.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues with effective communication skills.
- Collaborated with team members to achieve store sales goals consistently.
Education
High School Diploma -
Irving High School
Irving, TX 08.2009 - 06.2012
Skills
- Leader
- Superior Work Ethic
- Project Support
- Heavy Labor
- Team Player
- Worksite Safety and Maintenance
- Team Meetings
- Data Accuracy
- POS Transactions
- Clerical Support
- Active Learning
- Networking
- Multitasking
- Organization
- Customer service
- Reception area maintenance
- Attention to detail
- Greeting and seating clients
Languages
Spanish, Expert
Timeline
Receptionist
Toyota of Irving
09.2023 - 06.2026
General Laborer
VSSI LLC
09.2019 - 05.2022
Sales Associate
Metro by T-Mobile
12.2013 - 03.2019
High School Diploma -
Irving High School
08.2009 - 06.2012