Leticia Ramos
New Haven,CT
Summary
Dynamic leader with expertise in staff training, safety compliance, and conflict resolution. Proven ability to supervise operations and mentor employees, enhancing team performance and fostering a positive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead/Housekeeper
ESFM
North Haven, Connecticut
06.2024 - Current
- Supervised daily cleaning operations for diverse facilities.
- Trained and mentored new housekeeping staff on procedures.
- Ensured compliance with safety and sanitation standards.
- Managed inventory of cleaning supplies and equipment.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
Site Manager
Nature Finest Security
Manhattan , Ny
01.2020 - 04.2024
- Supervised daily site operations to ensure safety and security standards. My
- Coordinated security team schedules to maintain adequate coverage at all times.
- Trained new staff on security protocols and emergency response procedures.
- Reviewed incident reports and documented findings for management evaluation.
- Managed communication between clients and security personnel for operational continuity.
- Responded promptly to customer inquiries or complaints.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Assigned tasks and delegated responsibilities among team members.
- Resolved conflicts between staff members in a timely manner.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Ensured compliance with safety protocols, regulations and standards.
- Coordinated workflow between departments to maximize productivity.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
Shift supervisor
Fso company
Manhattan, New York
02.2016 - 06.2020
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained and mentored staff on safety protocols and operational procedures.
- Resolved employee conflicts through effective communication and mediation skills.
- Collaborated with management to develop training programs for new hires.
- Maintained compliance with company policies and industry regulations consistently.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
Pca
Home Instead
Long Island , Ny
05.2014 - 10.2018
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained cleanliness and organization in client living environments.
- Coordinated transportation for clients to appointments and social events.
- Communicated effectively with families regarding client needs and preferences.
- Documented daily observations of client health and behavior accurately.
- Collaborated with healthcare professionals to ensure quality care for clients.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Mail Handler
Post Office
Queens, New York
03.2012 - 01.2016
- Sorted incoming mail by size and type for efficient processing.
- Operated conveyor systems for efficient mail transport to designated areas.
- Ensured accurate delivery of mail by verifying addresses and labels.
- Assisted in training new staff on sorting procedures and safety practices.
- Collaborated with team members to maintain a clean working environment.
- Monitored equipment performance and reported issues to supervisors promptly.
- Followed safety protocols while handling heavy packages and equipment.
- Operated mail processing equipment and manually sorted mail.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Organized outgoing mail into designated bins according to postal regulations.
- Maintained accurate records of incoming and outgoing mail for tracking and accountability.
- Loaded trays of envelopes into automated sorting machines.
- Operated various machines such as scales, pallet jacks, forklifts.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Separated mail to be transported to relay boxes along the route for subsequent delivery.
- Collaborated with other employees to complete large shipment orders and assist during high-volume mailing periods.
Substitute Teacher
Kids R Us
Wesley Chapel, Florida
07.2011 - 09.2013
- Managed classroom activities and maintained a positive learning environment.
- Delivered lesson plans in alignment with curriculum standards and objectives.
- Engaged students through interactive and creative teaching methods.
- Collaborated with staff to enhance daily operations and student support.
- Supervised student behavior to ensure safety and adherence to school policies.
- Assisted in developing educational materials and resources to enrich classroom learning.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Implemented school policies and procedures to uphold a structured classroom environment.
Education
GED -
Unity
Manhattan, NY07-1998
Skills
- Inventory management
- Cleaning standards
- Safety compliance
- Facility supervision
- Staff training
- Quality assurance
- Customer service
- Team coordination
- Conflict resolution
- Leadership skills
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Employee mentoring
- Health and safety
- Security awareness
- Guest relations
- Scheduling
- Mopping and buffing floors
- Cleaning techniques
- Customer service-focused
- Invoice processing
- Employee engagement
- Supply inventory management
- Event preparation
- Supply ordering
- Staff scheduling
- Workload prioritization
- Budget administration
Certification
Security license ct
Timeline
Lead/Housekeeper
ESFM
06.2024 - Current
Site Manager
Nature Finest Security
01.2020 - 04.2024
Shift supervisor
Fso company
02.2016 - 06.2020
Pca
Home Instead
05.2014 - 10.2018
Mail Handler
Post Office
03.2012 - 01.2016
Substitute Teacher
Kids R Us
07.2011 - 09.2013
GED -
Unity