Leticia Salazar
Joliet,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Server Shift Leader
Panda Express
10.2012 - 03.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- cultivated warm relationships with regular customers.
- handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- inspected dishes and utensils for cleanliness.
Mobile Retail Expert
T-Mobile
11.2019 - Current
- established strong rapport with clientele by maintaining consistent follow-up communication after purchase transactions.
- stock merchandise, clearly labeling items, and arranging according to size, color or brand.
- maintained up-to-date knowledge of store sales, payment policies and security standards, industry trends, new devices and emerging technologies to provide informed guidance to customers
- mentored junior team members on best practices for sales technique, client engagement, and product knowledge.
- concucted regular competitive analyses to stay informed about competitor
- exceeded personal sales targets consistently through proactive prospecting and relationship-building efforts within local community
- ensured compliance with all safety regulations within the store environment, contributing towards a secure shopping experience for customers
- promoted brand loyalty by enrolling customers in reward programs and keeping them informed about upcoming promotions or special events.
- provided troubleshooting support for customers experiencing technical issues with their mobile devices, resolving problems quickly and professionally.
- boosted sales revenue by effectively demonstrating product features and benefits to potential customers
- enhanced customers experience by providing personalized mobile device recommendations based on individual needs and preferences.
- answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations
- Provided exceptional services and pleasant shopping experiences to retail customers.
- created inviting environment for customers by maintaining store organized and cleanliness
Car Wash Cashier
Fullers Carwash
08.2023 - Current
- Greet customers entering store and respond promptly to customers needs
- operate cashier for cash, checks and credit card transactions with excellent accuracy levels.
- maintain a clean lobby, work environment for both customers and employees.
- maintain coffee station clean and stocked up
Education
High School Diploma -
Romeoville High School
Romeoville, United States01.2016
Skills
- Friendly and helpful
- teaam collaboration and leadership
- Strong negotiation skills
- Customet Relationship Building
- Adaptable and Flexiblr
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Car Wash Cashier
Fullers Carwash
08.2023 - Current
Mobile Retail Expert
T-Mobile
11.2019 - Current
Server Shift Leader
Panda Express
10.2012 - 03.2021
High School Diploma -
Romeoville High School