Leticia Salazar
Nederland,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Healthy Start coalition of Okeechobee Fl
Okeechobee, FL
04.2021 - 12.2023
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Responded promptly to inquiries from patients regarding their care plans.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed safety risks associated with living environments or activities of daily living.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Family Services Coordinator
East Coast Migrant Head Start Project
Okeechobee, Florida
11.2008 - 04.2021
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Facilitated family meetings to discuss individual and family goals.
- Conducted assessments of families in order to identify strengths, needs and resources.
- Developed individualized service plans with families that included measurable outcomes and timeframes for completion.
- Provided case management services including resource referrals, advocacy, monitoring and follow-up activities.
- Engaged families in the development of their own personal and family goal setting plans.
- Collaborated with other agencies to coordinate services for families when needed.
- Organized trainings on parenting skills, communication strategies and problem solving techniques for families.
- Maintained accurate records of client contacts through written notes or electronic documentation systems.
- Performed home visits to assess family dynamics and provide guidance on how to improve functioning within the family unit.
- Educated clients about available benefits such as welfare or disability support programs.
- Coordinated transportation services for clients who lacked access to reliable transportation options.
- Participated in weekly team meetings to review progress towards goals and discuss any areas of concern related to clients' cases.
- Monitored client progress by conducting regular phone calls or face-to-face visits.
- Completed intake assessments on families to determine service needs.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Maintained confidentiality through stringent handling of charts and data.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
Education
High School Diploma -
Okechobee High
Okeechobee, FL06-1998
Some College (No Degree) -
Indian River State College
Ft. Pierce, FLSkills
- Multidisciplinary team collaboration
- Progress Monitoring
- Patient Education
- Strategic Planning
- Work well with other
- Case Management
- Policy Adherence
- Documentation
- Scheduling
Timeline
Care Coordinator
Healthy Start coalition of Okeechobee Fl
04.2021 - 12.2023
Family Services Coordinator
East Coast Migrant Head Start Project
11.2008 - 04.2021
High School Diploma -
Okechobee High
Some College (No Degree) -
Indian River State College
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