Leticia Sanchez
Green Bay,WI
Summary
Dedicated healthcare administration professional with strong organizational and customer service skills. Experienced in managing health benefits enrollment and resolving billing issues, contributing to enhanced patient satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
HEALTH BENEFITS SPECIALIST
N.E.W. COMMUNITY CLINIC
Green Bay, WI
12.2025 - Current
- Managed health benefits enrollment for diverse patient populations at community clinic.
- Reviewed patient eligibility for various health insurance programs and services.
- Educated patients on available health benefits and assistance.
- Maintained accurate records of patient interactions and benefit applications.
FRONT DESK RECEPTIONIST
N.E.W. COMMUNITY DENTAL CLINIC
Green Bay, WI
01.2025 - 12.2025
- Greeted patients warmly and managed front desk operations effectively.
- Responded to inquiries via phone and email, ensuring timely and professional customer service.
- Resolved patient inquiries and issues with promptness and professionalism.
- Delivered patient services including scheduling, insurance verifications, and patient check-in/out.
- Maintained accurate patient records and updated information.
ADMINISTRATIVE ASSISTANT- TEMPORARY
ST THOMAS MORE SCHOOL
Green Bay, WI
09.2024 - 12.2024
- Provided student and parent services by translating requests and managing student attendance.
FRONT DESK RECEPTIONIST
JACKSON PARK FAMILY DENTAL
Milwaukee, WI
08.2023 - 12.2023
- Patient customer services including scheduling, insurance verifications, patient check-in/out.
ADMINISTRATIVE ASSISTANT
CITYWIDE RENTALS & PROPERTY
Milwaukee, WI
10.2022 - 06.2023
- Provide tenant customer services including rental showings, rental payment processing, certified mailings/notices, and rental application processing.
CARE COORDINATOR/DENTAL ASSISTANT
DESTINY/FAMILIA DENTAL
Milwaukee, WI
12.2020 - 10.2022
- Patient customer services including scheduling, insurance verifications/IVF forms, patient check-in/out, appointment confirmations, treatment plan reviews, payment processing, patient/Dr. translations. Assisted Dr's. with cleanings, X-rays, procedure setup, tool sterilization.
ADMINISTRATIVE ASSISTANT
BERRADA PROPERTIES
Milwaukee, WI
01.2019 - 11.2020
- Customer service, incoming maintenance requests, providing tenant customer services including rental showings, rental payment processing.
Education
HSED -
NWTC
GREEN BAY, WISkills
- Bilingual English/Spanish
- Organizational Skills
- Customer Service/Front Desk
- Administrative Tasks
- Medical/Dental Office
- Scheduling/Insurance Verification
- Various Computer Software's
- Detail Oriented
- Dentrix Dental Software
- Epic Medical Software
Timeline
HEALTH BENEFITS SPECIALIST
N.E.W. COMMUNITY CLINIC
12.2025 - Current
FRONT DESK RECEPTIONIST
N.E.W. COMMUNITY DENTAL CLINIC
01.2025 - 12.2025
ADMINISTRATIVE ASSISTANT- TEMPORARY
ST THOMAS MORE SCHOOL
09.2024 - 12.2024
FRONT DESK RECEPTIONIST
JACKSON PARK FAMILY DENTAL
08.2023 - 12.2023
ADMINISTRATIVE ASSISTANT
CITYWIDE RENTALS & PROPERTY
10.2022 - 06.2023
CARE COORDINATOR/DENTAL ASSISTANT
DESTINY/FAMILIA DENTAL
12.2020 - 10.2022
ADMINISTRATIVE ASSISTANT
BERRADA PROPERTIES
01.2019 - 11.2020
HSED -
NWTC