LETICIA SANCHEZ-GONZALEZ
Ocoee,FL
Summary
Skilled team player and dedicated customer service-oriented and pharmacy delivery with a strong background in a logistics environment. Works well independently to handle assignments. Quick learner with good computer abilities. Skilled in effective communication and route optimization, consistently achieving on-time deliveries and high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Delivery Driver
Winter Garden Pharmacy
Winter Garden, Florida
07.2024 - Current
- Delivered medications to patients in a timely manner across designated routes.
- Maintained accurate records of deliveries and patient interactions.
- Communicated effectively with pharmacy staff regarding delivery issues and updates.
- Followed all safety protocols while handling and transporting pharmaceuticals.
- Built relationships with patients to enhance service quality during deliveries.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Worked cooperatively with other team members throughout shift.
- Returned unused medication back to pharmacy after completing deliveries.
- Provided excellent customer service when interacting with customers during delivery process.
Front End Customer Service Associate
Walmart
Orlando, FL
01.2024 - 07.2025
- Managed customer complaints, providing timely resolutions and support.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to maintain a high level of customer satisfaction.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
COURIER CONTRACTOR
COURIER EXPRESS
Orlando, USA
05.2022 - 11.2023
- SEPARATE PACKAGES BY SERVICE TYPE AND DESTINATION.
- USE SAFEST AND QUICKEST DELIVERY ROUTES TO DELIVER PACKAGES TO BUSINESS AND RESIDENTIAL CUSTOMERS.
- DELIVERY AND PICK UP LAB SPECIMENS AND SUPPLIES BETWEEN MAIN CLINICS AND SATELLITE OFFICES.
- OBEY TRAFFIC LAWS AND ESTABLISH TRAFFIC AND TRANSPORTATION PROCEDURES.
- GREET CUSTOMES PLEASANTLY WHILE MAKING DELIVERIES TO HOME AND BUSINESS.
- MANAGE TIME-SENSITIVE ITEMS WITH CONSISTENT RECORD OF ON-TIME DELIVERY.
- NOTIFY DISPATCH OR SUPERVISOR OF ISSUES RESULTING IN LATE DELIVERIES.
- LOAD DELIVERY CARGO INTO VEHICLE WITH CARE TO AVOID DAMAGE DURING TRANSPORTATION.
SEASONAL DRIVER
UPS
01.2018 - 01.2023
- Manage time and routes to meet customer demands and provide customer satisfaction.
- Demonstrate adaptability and problem-solving skills by navigating and delivering goods in challenging or unfamiliar terrains.
- Monitor traffic conditions and constructions delays, reducing potential delays.
- Represent company regulations with courtesy, quality service and professional appearance.
- Act as reliable brand ambassador by representing professional image and maintaining positive attitude.
- Use GPS and map navigation to plan most efficient route.
- Participate in an ongoing driver training program to address potential hazards and improve safety.
- Load and unload goods promptly from vehicles upon arrival at destinations.
Education
PHARMACY TECHICIAN DIPLOMA - Pharmacy Technician
US Career Institute
Remote05-2025
DEFENSIVE DRIVING CERT. -
REMOTE
REMOTE03.2023
FIRST AID/ CPR/ AED -
REMOTE
03.2023
MEDICAL TERMINOLOGY -
SEMINOLE STATE COLLEGE
REMOTE05.2022
Skills
- Bilingual – English, Spanish
- Pickup and delivery logistics
- customer service
- Computer operations
- Communication skills
- Specimen collection
- Time management
- Attention to detail
- Team collaboration
- Confidentiality compliance
- Patience and empathy
- Pharmacy terminology
- Medical terminology proficiency
Certification
- Pharmacy Technician Certificate
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pharmacy Delivery Driver
Winter Garden Pharmacy
07.2024 - Current
Front End Customer Service Associate
Walmart
01.2024 - 07.2025
COURIER CONTRACTOR
COURIER EXPRESS
05.2022 - 11.2023
SEASONAL DRIVER
UPS
01.2018 - 01.2023
PHARMACY TECHICIAN DIPLOMA - Pharmacy Technician
US Career Institute
DEFENSIVE DRIVING CERT. -
REMOTE
FIRST AID/ CPR/ AED -
REMOTE
MEDICAL TERMINOLOGY -
SEMINOLE STATE COLLEGE