Leticia Sanders
Paramount,CA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
The Salvation Army
Anaheim, CA
03.2024 - Current
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Provided support to other departments as needed to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Monitored staff performance and provided feedback for improvement.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Assessed progress toward sobriety by administering drug tests at random intervals throughout the program period.
- Developed and implemented recovery plans for individuals in crisis.
- Facilitated educational workshops on topics such as addiction recovery, harm reduction strategies, stress management and relapse prevention.
Case Manager
The Salvation Army
Santa Ana, CA
02.2022 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
Case Manager
Special Service For Groups
City of Los Angeles, CA
05.2020 - 02.2022
- Constructed case notes and comprehensive reports, including data entry into HMIS Clarity portal.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Processed paperwork, obtained billing forms and secured confidential information.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
Program Coordinator
Volunteers of America of Greater Los Angeles
Los Angeles, CA
12.2018 - 04.2020
- Fostered relationships to define programming needs and strengthen organizational standing.
- Coordinated logistics for activities and events.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Oversaw daily operations of Family Shelter program functions.
Lead Case Manager
Volunteers of America of Greater Los Angeles
Los Angeles, CA
10.2016 - 02.2018
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Constructed case notes and comprehensive reports, including data entry into HMIS Clarity portal.
- Performed audits of objectives and case progression for case management team.
Data Coordinator
Volunteers of America of Greater Los Angeles
Los Angeles, CA
05.2016 - 10.2016
- Verified source data in accordance with departmental operating procedures and regulatory retention mandates.
- Coordinated collection and filing of timesheets and documents to address data retention requirements.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Intake Coordinator
Volunteers of America of Greater Los Angeles
Los Angeles, CA
09.2015 - 05.2016
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Created and maintained accurate and confidential client files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Planned and executed audits in accordance with accepted standard operating procedures.
Intake Worker
Volunteers of America of Greater Los Angeles
Los Angeles, CA
03.2015 - 09.2015
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
Education
High School Diploma -
Allen Leroy Locke High School
Los Angeles, CA06.2001
Current Student. - Psychology
El Camino College
Torrance, CASkills
- Quality Assurance Controls
- Case Management
- Staff Management
- Regulatory Contract Compliance
- Document Management
- Leadership
- Punctual
- Bilingual English/Spanish
- HMIS knowledgeable
- Crisis Intervention
Timeline
Operations Supervisor
The Salvation Army
03.2024 - Current
Case Manager
The Salvation Army
02.2022 - Current
Case Manager
Special Service For Groups
05.2020 - 02.2022
Program Coordinator
Volunteers of America of Greater Los Angeles
12.2018 - 04.2020
Lead Case Manager
Volunteers of America of Greater Los Angeles
10.2016 - 02.2018
Data Coordinator
Volunteers of America of Greater Los Angeles
05.2016 - 10.2016
Intake Coordinator
Volunteers of America of Greater Los Angeles
09.2015 - 05.2016
Intake Worker
Volunteers of America of Greater Los Angeles
03.2015 - 09.2015
High School Diploma -
Allen Leroy Locke High School
Current Student. - Psychology
El Camino College
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